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Team Lead
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Team Lead
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SURGE Staffing Tiffin, United StatesJob Description · Job DescriptionJob Details: · First shift · 7:30 am - 6:00 pm · Weekly competitive pay · Quick cash with direct deposit · Unlimited $400 referral bonuses · Employee incentives and benefits · Employee of the Month programs · Work with a great company · Responsibi ...
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Team Lead
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Johnson Controls International Maumee, OH, United StatesThe Service Lead (Inspections) reports to the Fire Service Manager. · Assist with training inspectors and monitor adherence to procedures, policies and business systems and identify areas of improvement. · Focus on Joint Commission training · Provide scheduling support to insp ...
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Team Lead
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OhioGuidestone Findlay, United StatesWhere New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance ...
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Team Lead Quality Inspection
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Pinpoint Fostoria, United StatesCongratulations on pursuing your next career opportunity TLX - Talent Logistix in partnership with one of our business employers, is pleased to present the following opportunity. Our team at TLX is available to answer questions, coach, and advocate for you throughout your hiring ...
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Team Lead Quality Inspection
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Pinpoint Fostoria, United StatesDetails: · Congratulations on pursuing your next career opportunity TLX - Talent Logistix in partnership with one of our business employers, is pleased to present the following opportunity. Our team at TLX is available to answer questions, coach, and advocate for you throughout ...
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Lead Team Member
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Manufacturing Team Lead
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Production Team Lead
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Lead Team Member
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Lead Team Member
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Production Team Lead
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Team Lead Quality Inspection
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2nd Shift Printing Team Lead
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Backend Developer
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HVAC Truck-Based Technical Controls Team Lead
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Vice President
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FusionTech Fostoria, United StatesAs a family-owned company, we think long-term, do you too? Then join our team. · At Hörmann - Europe's leading provider of gates, doors, frames and drives - you can expect varied tasks, a dedicated and motivated team, a responsible and innovative company, as well as many opportun ...
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Production Confectioner Team Leader
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Internship in research
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Team Lead - Kansas, United States - Lon Inc.
2 weeks ago
Description
**Team Lead - Customer Support - Remote in FL, OH, KS, NM, or MO**
at Bread Finance Remote As a Customer Support Team Lead at Bread, you will live and breathe customer centricity and associate engagement. You will manage the day to day operations of a Customer Support team in addition to leading specific processes for the department. The Customer Support Team Lead is fully accountable for the performance of a team of up to 15 Customer Support Associates who are serving customers via voice and email channels while also contributing to the overall SLA, CSAT and Quality performance of the department. If you are a performance driven self-starter, a leader, and an experienced Call Center pro with a positive attitude and a genuine passion for people, then this might be the role for you.
**Your role at Bread:**
Engage, coach develop, manage and motivate team members to ensure individual, team, and department goals are met on a daily, weekly, monthly and annual basis
Exercise effective judgment, decision making and discretion in addressing team and company needs while carrying out your duties
Build an excellent team and department culture by listening and being available, knowledgeable, kind, and supportive while fulfilling the requirements of the role
Maintain department policies and procedures, ensuring accountability to established guidelines and establish new policies and procedures as business needs warrant
Fulfill leadership administrative functions like staffing, scheduling, timesheet/payroll management, time off requests, performance management, etc..
Interview and select team members for the department
Provide floor support and de-escalate customer issues, engaging cross functional resources as need to resolve existing or new customer friction points
Partner with internal teams like Product, Engineering, Compliance, Finance, Enablement, etc... to provide feedback and recommendations for product and process improvements
Fulfill weekly call monitoring requirements to ensure adherence to company policies and procedures
Actively participate in weekly leadership meetings bringing efficiency and effectiveness improvement recommendations and taking ownership of new processes and tasks
**Must have:**
3+ years of call center management experience OR 6 months of exceptional performance in the Bread Senior Customer Support Associate role with a strong demonstration of people leadership aptitude
Ability to develop employees, strong people and process leadership skills and ability to achieve excellence through team members
Strong performance history, tech savvy, and proven process improvement, problem solving, and analytical skills
Effective verbal and written communication skills with all audience levels
Ability to learn Bread products, processes and systems quickly and become a trusted subject matter expert for the team
Ability to accept feedback eagerly, make adjustments, be accountable and work in a team environment
Proven ability to multitask, prioritize and organize effectively in a fast paced environment
Demonstrated ability to effectively share knowledge and support others
Can do attitude with a passion for customers, merchants, and technology
Contributes to an environment that supports diversity and reflects Breads values
Availability to work a full-time schedule that includes evenings and weekends
**Nice to have:**
Bachelor Degree
FinTech startup experience
Experience in Financial Services
Experience supporting unsecured loan products
Knowledge of the e-commerce and payments landscape
CRM experience (Zendesk or Salesforce Service Cloud)
*These positions are remote based out of Florida, Ohio, New Mexico, Missouri, or Kansas*