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    • patient service representative - Bangor - Covenant Health (Tennessee)

    Covenant Health (Tennessee)
    Covenant Health (Tennessee) Bangor

    2 weeks ago

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    Description

    Patient Service Representative Role

    The Patient Service Representative (PSR) serves as an ambassador for Covenant Health, acting as a liaison between the practice and its patients, visitors, and guests. This role requires a high level of customer service and attention to detail in a fast-paced medical office environment.

    Key Responsibilities:

    • Filing, answering phone calls, patient registration, posting payments, charge entry, scheduling, and third-party payer requirements.
    • ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians as needed.
    • Handling confidential patient information and maintaining HIPAA compliance.

    Requirements:

    • Competence and knowledge of duties within the medical office setting.
    • A strong commitment to customer service and communication skills.
    • Ability to maintain confidentiality and handle sensitive information.

    About Covenant Health:

    We are a Catholic health ministry providing healing and care for the whole person in service to all in our communities. Our core values include compassion, integrity, collaboration, and excellence.

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Patient services representative