State Services Administrator - Richmond, Virginia, United States of America
4 days ago
To be eligible for this position you must reside in the same country where the job is located This role is in office and will require 5 days per week in Richmond VA location
Job Overview Under guidance controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products services
- Ensures contract fulfillment to specifications of basic routine reports for defined customers
- Reviews client data requirements with appropriate internal resources to ensure that basic product deliverables meet customer s specifications including timeliness quality
- Folllows IQVIA data verification protocols Researches analyzes responds to client inquiries that are routine in nature Managing SharePoint site by providing access removing access from site Updating eRegMonitor content on SharePoint site Work closely with Puerto Rico contact regarding client files saving files SharePoint sending packages fellow team members Receiving Mail managing mail log Ordering checks maintaining check log Work closely with internal external clients technical issues helping troubleshoot escalate Run weekly metrics licensing team Run monthly quarterly year-end billing reports PODS Help reconcile credit card charges billing errors Proficient technology assist clients troubleshooting Strong interpersonal skills work people levels organization Demonstrated ability desire improve individual performance advance efficiency effectiveness department
Job description
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