UX Designer - Town of Texas - GTT

Description

Role Overview

Role Summary: The UX Designer will own the end-to-end design of our channel partner experience, transforming complex workflows into intuitive, efficient user journeys. This role requires a strong generalist who can balance interaction and visual design, leverage research and behavioral insights, and collaborate closely with cross‑functional teams across product, engineering, and business. The designer will contribute to our design system, create high‑quality flows and prototypes, and drive user‑centred decisions in a fast‑paced environment.

Duties And Responsibilities

• Own the end-to-end channel partner experience.
• Conduct research and behavioral data to inform design decisions and iterate quickly.
• Create IA, user flows, and interactive prototypes that demonstrate how to simplify complex processes.
• Collaborate closely with business stakeholders, product managers, engineers, and UX designers.
• Contribute to and evolve our Figma component library.
• Balance visual and interaction design, with focus on how it works and how it looks.

Required Experience/Qualifications

• You have a strong understanding of UX Laws, Usability Heuristics, and Design Principles and can apply them to your work and can educate and communicate to the team why.
• 3-6 years of experience as a UX or Product Designer (B2B, enterprise a plus).
• A strong generalist who solves problems with a bias toward action.
• Skilled in visual design with a portfolio of shipped work and real-world impact.
• Comfortable working in ambiguity and making fast, informed decisions.
• Experience with design systems, component libraries, and accessibility principles.
• Proficient in Figma, Jira, Mural, Microsoft 365, and familiar with design QA.
• Strong communicator who can explain design decisions simply and concisely.

Desirable Experience/Qualifications

• Bachelor's degree in graphic design, interaction design, HCI, human factors or equivalent certification, or experience.
• Experience working on distributed teams across time zones (India, EU, UK, U.S.).
• Experience in telecom, networking, or B2B SaaS.
• Used tools like Maze, Sprig, Adobe products, Polymet, Cursor, ChatGPT, Claude.
• Fluent in AI-augmented design workflows and curious about what's next. Using new technologies informs how we work, it doesn't drive how we work.

Hours/Travel/Shift

Normal Working Hours. Remote working with some travel.

Core Competencies

• Communication and Collaboration: Articulate design decisions and user insights; lead stakeholder and team workshops; work with developers, product managers, and stakeholders across time zones.
• Documentation, Architecture, and Design: Create end-to-end experiences with documentation, maps, user flows, diagrams, content, templates and IA.
• Planning: strategic and tactical; plan weekly tasks; provide estimates with guidance.
• Problem solving: diagnose root causes; select methods; validate options with data; ground decisions in real customer problems and business needs.
• Telecom Product Development: Learn lifecycle and telecom basics (DIA, SD WAN, SASE).
• UX Research & Analysis: Execute studies; collect data; basic analysis and reporting.
• UX Design: Deliver clear flows/prototypes with feedback; use design system consistently.

Universal Competencies

• Continuous Improvement: Drive transformation to enhance responsiveness and efficiency; foster results-oriented culture.
• Customer First (Non-Customer Facing): Support internal customers through collaboration and accountability.
• Operational Excellence: Improve systems for consistency and scalability; maximize positive customer impact.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT's employees to perform their job duties may result in discipline up to and including discharge.