Director - National Accounts SE - Atlanta
3 weeks ago
Job summary
The Director - National Accounts will be responsible for the execution of national client retention and growth strategy (cross-sell) for our National Accounts,The role will lead a team in the delivery of state of the art consultative solutions.
Account Management Manages the market strategy to achieve the retention and growth plan Achieves retention/membership growth and persistency goals Ensures Client specific development plans are created and executed on by the Account Managers that report to them Works with Account Managers to ensure the renewal process is managed accordingly and presentation process completed for assigned clients Develops and maintains strong intelligence capability through customer/broker contact and formal competitive analysis Achieves/exceeds earnings plan Customer Centricity – Listens closely with empathy to the needs and experiences of customers and clients; responds to concerns with a sense of urgency; designs solutions with the end-user in mind Operational Completes all reporting requirements on time Develops and executes tactical plans to achieve organizational objectives Ensures that Salesforce CRM database ) as well as team compliance with usage requirements comprehend CRP Champions effective utilization Business Acumen - Knows how businesses work; knowledgeable in current possible future policies practices trends technology information affecting business organization deep knowledge existing emerging competition aware strategies tactics marketplace Leadership Works each individual member build execute individual development action plans Coaches team individual development needs Influential Leadership – Is skilled getting individuals teams departments embrace change negotiates fair outcome promote common cause communicates compelling vision committed what done inspires others builds motivated high-performing teams understands motivates different people Assessing Talent – Ensures leaders recognize internal talent priority identifies succession candidates key positions shapes roles assignments leverage develop peoples capabilities Motivating Others – Creates climate people want do best can motivate direct reports team project members assess person hot button use push tasks decisions down empowers invites input shares ownership visibility makes feel important someone like working
Job description
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