Workforce Manager - Charlotte

Only for registered members Charlotte, United States

2 weeks ago

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Job summary

The Contact Center Workforce Manager is responsible for ensuring the National Booking Center shifts are staffed correctly, at the right times, with the right people This role owns forecasting, scheduling
, intraday management,
and real-time adherence to optimize service levels,
employee experience,
and operational efficiency.
  • This position plays a critical role in balancing customer demand,
    agent availability,
    and business objectives
  • Schedules that match demand

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