IT Support Specialist - St Paul, United States - Therapy Brands

Description

Company DescriptionTherapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes.

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at DescriptionWe are looking for a mid-level IT Support Specialist who is comfortable interfacing with everyone from entry level coworkers to senior level executives as an ambassador for the IT Team.

This person will oversee and supports computer systems and applications, offering critical assistance to system users. This role encompasses support for both hardware (desktop computers, printers, scanners, handheld devices) and software applications.

The IT Support Specialist tracks all instances of support by creating and managing IT tickets using Jira ticket-tracking software, ensuring efficient resolution and user satisfaction.

Assistance may be provided in person, via email, or via Teams, requiring excellent customer service skills.


Primary Responsibilities of This Position:

Provide first-level contact and convey resolutions to user issues using the JIRA ticketing system as well as a dedicated help chat.

Perform software configurations on stand-alone computers and laptops.
Offer technical support on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
Move, add, and change desktop and laptop PCs and servers.
Provide end-user support, acting as the first point of contact for technical issues and escalating as necessary.
Resolve technical issues in a timely manner using available resources within the company.
Run reports, analyze common trends, and offer solutions to management.
Set up accounts and facilitate training for new users.
Configure passwords and accounts in Active Directory and Azure Active Directory.
Maintain a reimaging station for efficient software deployment and updates.
Lead documentation efforts for IT processes, solutions, and system configurations.
Ensure that policies are followed with regards to ticket creation and access requests.
Performs other related duties as assigned.


New Work Environment Structure:
This position operates in a hybrid work model, requiring 3 days in-office and 2 days remote work per week to encourage both collaboration and flexibility

Physical Demands and Work Environment:

The role requires the ability to lift 55 lbs and perform twisting motions to the floor, reflecting the dynamic physical demands of IT support tasks.

Normal working conditions require normal to close concentration, visual attention, and manual dexterity. Moderate noise environment.

Must be comfortable working in a small team managing a high volume of tickets, ranging from tier 1 to tier 2 difficulty.

This position will by hybrid working - 3 days out of our Eagan, MN office.
Qualifications3 years' experience in IT support.
Strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.

In-depth knowledge of Windows 10, Windows 11, Mac OS, and Microsoft Office 365.Strong analytical and quantitative abilities with excellent written and verbal communications.

Self-directed and able to work without supervision.
Ability to thrive in complex environments and take on small to medium projects in addition to regular ticket load.
Additional InformationAll your information will be kept confidential according to EEO guidelines.

While we have outlined some key qualities we typically seek, it is essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they are not explicitly mentioned.

Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups.

These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team.

So, don't hesitate - apply today and let's explore the exciting possibilities togetherAt Therapy Brands , Diversity, Equity, Inclusion, and Belonging aren't just words.

We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.
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