Front Office Receptionist - Hondo, United States - Medina Healthcare System

Description

Job Description

Summary

Interviews incoming patient or representative and enters information required

for admission into computer by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Interviews patient or representative to obtain and record name, address, age, religion,

persons to notify in case of emergency, attending Provider, and individual or insurance

company responsible for payment of bill.

Explains clinic regulations such as, payment of accounts, and schedule of charges.

Escorts patient or arranges for escort to assigned room or ward.

Enters patient admitting information into computer and routes printed copy to designated

department.

Obtains signed statement from patient to protect clinic's interests.

Compiles data for occupancy and census records.

Receives payments on accounts.

May schedule appointments, perform secretarial tasks, complete provider referrals and

confirm insurance coverage.

Competencies

To perform the job successfully, an individual should demonstrate the following

competencies:

Design - Demonstrates attention to detail.

Problem Solving - Gathers information skillfully.

Project Management - Communicates changes and progress.

Technical Skills - Pursues training and development opportunities; Shares expertise with

others.

Customer Service - Manages difficult or emotional customer situations; Responds

promptly to customer needs; Solicits customer feedback to improve service ; Responds to

requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to

others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group

presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Able to read and interpret

written information.

Teamwork - Gives and welcomes feedback.

Leadership - Accepts feedback from others.

Managing People - Makes self available to staff.

Quality Management - Looks for ways to improve and promote quality; Demonstrates

accuracy and thoroughness.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;

Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks

correctly and on time; Supports organization's goals and values; Benefits organization

through outside activities; Supports affirmative action and respects diversity.

Judgment - Exhibits sound and accurate judgment; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure;

Treats others with respect and consideration regardless of their status or position; Accepts

responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and

promote quality; Applies feedback to improve performance; Monitors own work to ensure

quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to

increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate

action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and

materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands;

Changes approach or method to best fit the situation; Able to deal with frequent change,

delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities

are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes

responsibility for own actions; Keeps commitments; Commits to long hours of work when

necessary to reach goals; Completes tasks on time or notifies appropriate person with an

alternate plan.

Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks

for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving

work.

Qualifications

To perform this job successfully, an individual must be able to perform

each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; or three to six months related

experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written

or oral instructions. Ability to deal with problems involving a few concrete variables in

standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting

software; Database software; Internet software; Spreadsheet software and Word

Processing software.

Physical Demands

The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to

finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The

employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is

occasionally required to stand and walk. The employee must frequently lift and/or move up

to 50 pounds. Specific vision abilities required by this job include close vision, distance

vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions of

this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions. The noise level in the work environment is usually

quiet.

The incumbent must fulfill the performance of standards of this position and comply with

the policies, rules and procedures of the System, facility and department.