Regional Director Of Events at Level99 - Natick, United States - Level 99

Description

Job Description

Job Description


ABOUT US
Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021.

A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge.

Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults.

More information is available at

A young, entrepreneurial company, Level99 is growing rapidly, planning to open its second location in 2023 and building a national real estate pipeline for future expansion.

We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering, as well as restaurant concepts including CAVA, Trillium Brewing, Tatte Bakery & Café, and more.

This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

ROLE OVERVIEW

The Regional Director of Sales will be an innovative and key business leader responsible for developing, executing, and managing the Events sales channel for Level99.

They will oversee the Events business strategy across multiple units including the building of a best-in- class Events & Group Sales team, leading them in optimizing customer acquisition, event logistics coordination, and customer feedback/retention processes.

The role will provide strategic and functional leadership by articulating needs and plans to the Level99 management team, in addition to rolling up their sleeves to provide hands-on execution, for the events business.

This leader will work closely and cross functionally with our technology, marketing, operations, culinary, and facility development teams to overcome any obstacles to ensure Level99 is providing the best guest experience in the events channel.

This leader must have a solid understanding of the fast-emerging immersive entertainment industry to continually improve the guest experience for the event channel.

A key measure of success will be your ability to work cross-functionally to bring systems, processes, procedures and the guest experience to a world class level resulting in an industry leading event experience.

A passionate leader, the Regional Director of Sales will inspire the team to embrace, create and execute a best-in-class event offering.

The Regional Director of Sales reports to the company's Vice President of Food & Beverage.
Job Description and Responsibilities (including, but not limited to):

Strategic business leadership, working cross-functionally with the Level99 Leadership team to shape, develop, and execute an events sales strategy to reach and exceed annual sales and profit goals.

Manage and/or create sales campaigns that build lasting relationships with Level 99 clients
Build and lead an event sales team to gain new and repeat event clients across multiple locations

Partner with Marketing to implement and spread the word about Level99 events including providing strategic support related to digital marketing, web and mobile interfaces, community partnerships, in-venue messaging.

Partner with Operations to build, manage and iterate the 'Event Playbook' to facilitate ease of use and execution for different sizes and types of events
Partner with the Operations and Culinary teams to continuously iterate on-brand food and beverage offerings that facilitate events and encourage incremental sales and repeat business

Partner with Finance to support the creation of analytics, metrics and dashboards to track and manage event client satisfaction, event sales team and operations team performance, and overall sales and profitability targets, while ensuring the accuracy and timeliness of overall business reporting.

Develop competitive analysis and consumer insights that identify new areas of opportunity and additional product offerings that drive event revenue.

Develop and direct sales strategies that engage with local and national organizations to network, build brand identity and develop strategic relationships that build sales.

Create annual business plans and forecasts (sales, costs, org structure, capital) that support short and long-term event goals.

Travel as necessary between venues to support overall team collaboration, leverage learnings and best operational practices, and drive the overall success of Level99 Events & Group Sales.

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
QUALIFICATIONS & SKILLS
Bachelor's Degree or above in sales, business, or a related field, or equivalent experience

5+ years of sales and event experience at a leadership level, participating in strategy development, annual execution of event sales business plans, and management of the sales and services teams.

Experience in immersive entertainment, hospitality, restaurant or entertainment venue sales and operations.
Expert understanding of events revenue generation.
Experienced in marketing and event sales building programs that drive event revenue
Expertise in developing and building sales teams, business development strategies, and relationship building through networking and community outreach
Proven track record of sales results
Strong leadership, communication, and negotiation skills
Strong guest-facing communication skills
Highly collaborative cross-functionally
High energy and outgoing personality
Strong communication and organizational skills.
Strong computer skills, particularly with Microsoft Office Suite (Word, Excel, Powerpoint) as well as having expert knowledge and experience with CRM/Sales Management/BEO platforms
Ability to travel as necessary to execute on department goals and strategy.
Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
Exceptional verbal, written, and interpersonal skills
Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Experience with TripleSeat or similar event management software
Experience with Toast POS
Knowledge of a second language, particularly Spanish, a plus

Available shifts and compensation:
We have available shifts all days of the week. Compensation depends on your experience.

About Level99 Entertainment:

At over 48,000 square feet, Level99 is the first-of-its-kind destination for challenge based entertainment, craft drinks and scratch kitchen.

We challenge players and up to 5 friends to compete and collaborate both physically and mentally in over 40 different uniquely themed challenge rooms including the worlds of pirates, ninjas and the apocalypse just to name a few.

Players are encouraged to work together to unlock additional rooms and rewards.

If competition is more the players style then they can face off against others in our variety of arena-style competitions including the infamous Axe Run.

In between challenges players can enjoy the dozens of locally produced art features while hydrating in the Night Shift Beer Hall with one of our craft drinks and shareable snacks.

For a more authentic brewery dining experience guests can visit the Night Shift Tap Room & Kitchen for a beverage and expertly prepared dish from our scratch kitchen.

We are currently seeking fun, smart, detailed and customer-oriented team members who are committed to bringing this concept to life in Natick, MA.

Learn more about us at

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