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Milford

    Compliance Analyst - Milford, United States - Sourcecode Inc

    Sourcecode Inc
    Sourcecode Inc Milford, United States

    6 days ago

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    Description
    Job Title: Compliance Analyst
    Reports to: Director of Cybersecurity

    GENERAL SUMMARY:

    At Integrated IT, the Compliance Analyst role is responsible for ensuring that our clients comply with one or more of their industry's compliance frameworks. This is a 50% governance and 50% technical role.

    Essential Duties and Responsibilities:
    • Act as the single point of contact to the client for all types of compliance-related activities, including IT, finance, HR, etc.
    • Pre-process service requests that arrive through email, automation, manual entry, or direct customer input.
    • Gather technical attestations for various compliance-related controls and/or schedule applicable resources for each compliance related task and ensure they are completed in a timely fashion.
    • Monitor resource schedules to ensure prompt time entry on service requests.
    • Communication with customers as required: keeping them informed of activity progress, notifying them of impending changes or agreed outages.
    • Ensuring all compliance-related tickets are managed and completed accordingly and within the required time frame.
    • Writing security controls, standard operating procedures, and other documentation.
    • Building dashboards and/or reports for executive leadership and other stakeholders
    • Work directly with 3PAOs along with other members of the team.
    Additional Duties and Responsibilities:
    • Improve customer service, perception, and satisfaction.
    • Fast turnaround of customer and systemic requests
    • Ability to work in a team and communicate effectively.
    • Escalate service requests that cannot be scheduled within agreed service levels.
    • Report the utilization of IT Support resources and successful completion of service requests to the Director of Cyber Security.
    • Responsible for entering time and expenses in ConnectWise as it occurs.
    • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
    • Enter all work as service tickets into ConnectWise.
    Knowledge, Skills, and/or Abilities Required:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Advanced knowledge and experience of compliance & regulatory frameworks
    • Experience implementing multiple common frameworks, for examples, ISO 27001, CMMC, NIST 800 series, HIIPA, SOX, CIS18, NERC CIP, and PCI-DSS.
    • Basic computer and operating system knowledge
    • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
    • Ability to multi-task and adapt to changes quickly
    • Technical awareness: ability to match resources to technical issues appropriately
    • Service awareness of all organization's key IT services for which support is being provided
    • Understanding of support tools, techniques, and how technology is used to provide IT services
    • Typing skills to ensure quick and accurate entry of service request details
    • Self-motivated with the ability to work in a fast moving environment
    Integrated IT is an Equal Opportunity Employer. Integrated IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

    Integrated IT participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.
    Pay Range: $80,000 - $100,000 per year
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