Education and Outreach Senior Representative - Boulder, United States - City of Boulder

Description

It's a great time to join the City of Boulder

Application Deadline:
June 17, 2024

Hiring Range:


This is a full-time hourly position.

Scheduled Weekly Hours:
40

Benefit Eligibility Group:
Temporary Type 2

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:
The Education and Outreach (E&O) Senior Representative fosters community connections to the outdoors. As a presence on the land, they welcome visitors; provide information and educational opportunities; monitor for safety; assist with emergencies; and encourage responsible recreation. They work at a variety of venues including the Chautauqua Ranger Cottage, community events and in classrooms, as well as on trails and at trailheads. This position specializes in initiating contacts with people in the Boulder community as well as those visiting from afar, and delivers programs on OSMP's diverse ecosystems, our response to climate change, and how we manage the land. The E&O Senior Representative also develops and coordinates recreation, youth, wellness, accessible and bilingual programming, keeping an eye out for barriers to accessing the outdoors and working to reduce them. Their efforts help advance many OSMP Master Plan outcomes and strategies. This senior position will instruct and mentor E&O Representative staff. This position is a temporary 9 month position that will end in Spring 2025.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts Community Education and Outreach

• Develops, coordinates, and teaches education programs and provides outreach across the OSMP system at trailheads and along trails, in classrooms, at visitor centers, and at community events.
  
• Interprets rules and regulations as well as information about the park system and natural resources; assures resource protection; and encourages the proper use and enjoyment of the land.
  
• Interacts with the public to increase awareness of parks rules and regulations and acts as a community advocate; communicates with diverse community members, and represents the department at various public events.
  
• Conducts assigned responsibilities within the program to meet department goals and resolve problems.
  
• Uses and tracks educational props and media including maps, brochures, animal mounts, web pages, video, and other educational aides.
  
• Transports and sets up educational displays.
  
• Works with volunteers.
  
• Provides excellent customer service. Able to remain friendly and outgoing for several hours in a row, even in uncomfortable situations, extreme weather conditions and with large groups of all ages.
  
• Coordinates with work groups across the department and city organizations.
  

Ensures Safety & Responsibility

• Performs or coordinates necessary training for seasonal crews including written protocols, safety precaution training, and reporting.
  
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.
  
• Assists with emergency response and first aid. Reports accidents, injuries, and hazardous conditions to proper authorities. Responds appropriately to coordinate and assist with emergencies and other incidents, including closing trails and trailheads.
  
• Understands department's emergency, wildlife, lightning, air quality and fire procedures.
  
• Provides for personal and public safety in all tasks.
  

Reporting & Communications

• Speaks and writes to communicate ideas, and makes sure content is appropriate for the audience. Actively listens and demonstrates an openness to new ideas. Communicates tactfully.
  
• Demonstrates flexibility, humility, and adaptability. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Responsive to feedback and is coachable. Able to function effectively when directions or priorities change quickly.
  
• Teamwork: Works effectively as a member and leader of formal and informal teams with staff, community members, and volunteers. Understands the interests and concerns of others and is able and willing to share and receive information. Willing to help out in any capacity. Demonstrates direct, courageous communication by openly sharing successes and challenges to support team learning and individual growth.
  
• Builds collaborative relationships. Develops, maintains, and strengthens partnerships with others inside and outside the organization. Provides information, assistance, and support to others.
  
• Maintains records and writes reports of work performed and materials and equipment used. Summarizes, evaluates, and analyzes programs and work duties. Understands department's communications procedures and protocols including emergencies. Documents relevant incidents.
  

Engagement

• Complies with all city and department policies; participates in professional trainings and development.
  
• Adheres to attendance and workplace uniform and attire policies.
  
• Uses E&O communication protocol.
  
• Shows Initiative. Identifies what needs to be done and does it before being asked or before the situation requires it. Completes work in a timely and consistent manner. Able to work independently handling a wide variety of tasks and providing support to others.
  
• Solves problems and makes decisions. Recognizes needs, assesses possible methods to meet needs, and acts on solutions.
  

MINIMUM QUALIFICATIONS

• Knowledge of Front Range flora, fauna, and ecosystems.
  
• Work and communicate effectively with diverse groups of people, including the ability to interact courteously with the public and land users.
  
• Demonstrated ability to rely on experience, training, and independent judgment in determining how to plan and execute responsibilities in resourceful and effective ways.
  
• Ability to establish and maintain effective working relationships with employees, departments, governmental agencies, and the public.
  
• Ability to prepare effective written reports.
  
• Effective organization skills.
  
• Knowledge of Microsoft Office.
  
• Able to work evenings and weekends.
  
• Have and maintain acceptable background information, including criminal conviction history
  
• Valid driver's license and acceptable motor vehicle record.
  

PREFERRED QUALIFICATIONS

• Bilingual in English/Spanish.
  
• Experience in leading nature hikes and classroom programs.
  
• Experience working with a land management agency.
  
• Past experience working with OSMP
  
• Experience working with emergency management and/or medical response.
  
• Proactive communication including written communication skills.
  
• Independent and self-motivated; ability to complete tasks without direct supervision.
  
• Ability to organize and prioritize competing requests for your time and attention.
  
• Excellent people skills including conflict resolution.
  
• Hiking and outdoor skills.
  
• De-escalation experience and or training.
  
• Bachelor's Degree in natural sciences, resource management, education, public lands, or similar field.
  
• Certified Interpretive Guide or National Association of Interpretation Certification
  
• First Aid/CPR/AED certified
  
• Wilderness First Aid or Responder
  

REQUIRED EDUCATION AND EXPERIENCE

• Associate's degree in natural sciences, resource management, education, public lands, or a similar field.
  
• Or 4 years of experience may substitute for education requirement.
  
• Must have or be able to obtain valid current First Aid and CPR/AED certifications.
  
• Experience in customer service.
  
• Experience instructing and teaching other staff.
  

SUPERVISION

Supervision Received: Either the Education and Outreach Manager or the Education and Outreach Senior Program Manger

Supervision Exercised: Works with Volunteers

WORKING CONDITIONS AND REQUIREMENTS

• Working Conditions: Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
  
• Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. Outdoor work includes exposure to outdoor weather conditions, and hiking in steep/uneven terrain.
  
• Machines and equipment used include but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, smart phones, and copy/fax machines.
  
• Frequent sitting to perform designated office tasks as well as moving over uneven terrain in all weather conditions.
  
• Frequent bending, balancing, reaching overhead and below shoulder, and twisting to perform duties.
  
• Occasionally lift, carry, push or pull items weighing up to thirty (30) pounds.
  

Additional Job Description:

Last updated: May 2024

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to