Senior Consultant - Glenview, United States - Anixter

Description

Wesco is seeking to add a Specialist, Omnichannel Enablement Digital Solutions team member to advocate, guide, and support our internal sales teams and customers as we drive digital adoption and channel optimization across a variety of different digital solutions (including integrations, websites, and more).

As a Specialist, you will be leveraging innovation and the increasing number of digital transformation services and solutions to help grow our digital adoption opportunities with our valued internal and external Omnichannel customers.

In this role, you will work with Sales teams and customers to effectively understand their digital needs, identify appropriate solutions, gather required information and work with them to successfully implement as a digital point-of-contact on behalf of the Omnichannel and IT/Digital team.

You will be required to fully understand and communicate the features of several different digital solutions across the Omnichannel Digital Solution offering.

This job entails being proficient at learning new technology, sales account management and selling skills, communication skills, and project management.

Since the position involves managing several accounts and projects, organization competency is crucial.

To excel in this position, you should possess an interest in learning new technologies continuously, enjoy problem-solving, presenting and talking to people.

Being proactive, decisive, and a self-starter - willing to try and learn new things are needed for this role.

An ideal candidate has strong interpersonal skills and the ability to develop relationships of trust quickly and carefully across both internal and external stakeholders at all levels across our organization.

This role may lead a project and work with international teams and customers located across the globe, so flexibility in support hours will be helpful, along with cultural awareness to foster a positive and inclusive team culture.

Responsibilities:
Clear understanding of Wesco Omnichannel and Digital Solutions offering (e-procurement integration, eCommerce options, etc.)

Recommend digital solutions and work with sales to complete RFP's and customer digital adoption (including demo's

Generate excitement and enthusiasm for digital adoption, helping others to adopt change and understand the benefits of technology

Support and manage several Omnichannel projects through their implementation cycle

Support uncovering customer needs and wants as you work with sales

Support sales teams ongoing and as needed once projects are implemented

Support intake request initiation and vetting from sales and customers, working closely with them to understand requirements, identify digital solution fit, and collaborating with other IT teams to accomplish

Train internal teams or customers on digital solutions, and support adoption activities to promote growth and digital channel optimization

Meets for monthly and annual goals and priorities, with guidance from Management

Provides guidance and support related to securing new customers and growing existing customers through our digital offering

Holds regular, scheduled account reviews, identifying and resolving problems

Create and implement new tools and process improvements to support departmental strategy, with support from Management

Act as an advocate for sales to navigate IT teams and their process delivery

Act as a change agent and champion to support digital adoption and positive engagement

Help others navigate adopting new digital products, solutions, services, capabilities (and their features as released and added)

Support activities to decommission aging technology to migrate sales and customers into new digital solutions and services supported by Omnichannel

Use sales and Omnichannel reporting to identify adoption opportunities

Support the continued efforts to digitalize existing Wesco customer that are not digitally engaged with us

Create and update sales support collateral and process documentation as needed


Qualifications:
Sales experience – 1-3+ years

Individual must have strong negotiation skills and the ability to develop project and support documentation

Effective communication skills (written and verbal)

Strong planning and organizational skills

Ability to work with remote and/or global teams

Ability to create reports and/or leverage reports for insights

Strong collaboration skills and ability to influence development and adoption

High urgency and a bias for action

Drive change and customer service innovation

MS Office (Excel, Access, Visio, PowerPoint, MS Project, Microsoft Dynamics)

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment.

Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

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