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Director of Asian Marketing - Brooklyn, United States - MGM Resorts International
Description
Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands.Our Company has one exciting mission:
To entertain the human race
.
PRIMARY PURPOSE:
It is the primary responsibility of the Director International Marketing to expedite processes, use appropriate judgment and make decisions to execute casino customer requests.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Determine and evaluate customers' casino activity to provide corresponding incentives and has authorization to approve limited amount of allowance (rooms, food, beverage, events tickets
Maintain and develop property's customer base to support increasing the customer development efforts
Manage customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems
Make critical business decisions regarding customer allowances, and comps
Assist in managing customers to profitable levels
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers
Attend special event functions when appropriate to promote marketing efforts and greet customers
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions
MINIMUM REQUIREMENTS:
Bachelor's degree
Three (3) years of prior relevant experience
PREFERRED:
Two (2) years of leadership experience in the casino marketing industry
Experience working in a similar resort setting
Able to work in the fast pace environment
Able to work as a team with co-workers
Starts to demonstrate marketing functional attributes (competencies)
Demonstrates excellent customer service skills
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
Shows flexibility in working a variety of shifts
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
Must be able to communicate effective in English, in both written and oral forms
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