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- Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer. (40%)
- Reviews, audits and prepares plan versus actual and exception reports for Roadnet and XRS information. Creates nightly recaps, daily supervisor hand-offs, and updates call logs. (20%)
- Responsible for real time monitoring of the QCD fleet and supporting distribution centers across the U.S. while tracking fuel, mileage and service time. (20%)
- Present detailed reports, dashboards and scorecards to assist management in optimizing productivity, improving service to the customer and driving cost savings (10%)
- Performs other related and assigned duties as necessary. (10%)
- Supervisory concepts and techniques
- Microsoft Word and Microsoft Excel software applications
- Distribution of food product
- Roadnet, XRS, iBright and/or other similar systems
- Driver dispatching, scheduling and routing
- DOT regulations, policies, and procedures
- Relevant safety policies, practices and procedures
- Strong written and verbal communication
- Actionable problem solving
- Support a diverse workforce of up to 1,200 drivers from our centralized support center
- Troubleshoot delivery issues to support customers and communicate and service issues
- Interpret transportation operations anomalies and identify appropriate solutions
- Prepare administrative and technical documents and reports
- Work effectively in a fast paced business environment, with a focus on high levels of quality and customer service
- Must be able to work overnight, weekends and holidays
- Act in accordance with GSF's Creed and Values
- Providing driver network overnight support and actionable answers to ensure driver safety, company savings and highest quality of service to the customer
- Providing detailed communication, insight and reporting to local leadership
- Customer engagement
- Teamwork within the department and collaboration with drivers, local leaders and peers
- Safety of drivers and helpers
dispatcher- night shift - Frisco, TX , USA, United States - Golden State Foods
Description
OverviewWho We Are
Established in 2006 as a division of Golden State Foods ) , Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States.
Headquartered in Frisco, Texas, QCD is values-based and services thousands of restaurants throughout the U.S. Today, QCD provides over 17,000 deliveries a week from 25+ Distribution Centers strategically located throughout the country. Our dynamic teams ensure our customers receive best in class service and QCD Dispatchers are an integral component.Job Summary
This position is part of our new Operations Command Center, in our headquarters in Frisco, Texas.
You will leverage fleet management tools and industry best practices to support our driver network across (approximately 1,200 drivers from 25 distribution centers in the U.S.).
Support includes but is not limited to:
store delivery support, route planning device troubleshooting, breakdown support and general driver/transportation support.
Note that this is a NIGHT SHIFT position when you will enjoy four hour shifts that likely will include weekends and some holiday days.
This dynamic team covers overnights for all distribution centers. Shifts will be staggered.Responsibilities
ESSENTIAL FUNCTIONS:
DESIRED QUALIFICATIONS:
Education and experience equivalent to:
Experience:
2 to 3 years of work experience in transportation or food distribution, including driver interaction
Knowledge, Skills and Abilities:
Skill and ability to:
Support delivery drivers throughout our distribution network via our centralized support center. Supporting overnight delivery operations with significant impact on QCD customer relations.
PERFORMANCE CATEGORIES
Job ID
Category Transportation