Bank Call Center Team Manager - Lewisville, TX
4 weeks ago

Job summary
The Bank Call Center Team Manager oversees the daily activities of a small customer support team and provides direction on how to effectively improve their service quality,accomplish customer care goals and enhance relationships between the client and the contact center.
Responsibilities
- Establishes work procedures and processes that support organizational and contact center department standards, procedures
& strategic initiatives. - Ensures customer service calls are answered in a timely, efficient & knowledgeable manner.
Job description
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