Bank Call Center Team Manager - Lewisville, TX

Only for registered members Lewisville, TX , United States

4 weeks ago

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Job summary

The Bank Call Center Team Manager oversees the daily activities of a small customer support team and provides direction on how to effectively improve their service quality,

accomplish customer care goals and enhance relationships between the client and the contact center.

Responsibilities

  • Establishes work procedures and processes that support organizational and contact center department standards, procedures
    & strategic initiatives.
  • Ensures customer service calls are answered in a timely, efficient & knowledgeable manner.

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