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Virginia Beach

    Clerk - Virginia Beach, United States - City of Virginia Beach

    City of Virginia Beach
    City of Virginia Beach Virginia Beach, United States

    1 week ago

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    Description


    The City of Virginia Beach Department of Human Services is seeking to hire a Clerk to work in the Fleet and Facilities Office.

    This candidate will greet and announce appointments, visitors, clients on the receptionist station. Prioritize and organize resource appointment calendars, duty sheets. Verbally communicate directions and instructions as needed. Answer inquiries and obtain information for clients, general public, customers, visitors and other parties. Provide information regarding activities at Human Services; location of other departments, offices and employees within the organization.


    Duties:


    Stationed at one of the three Reception Desks or in the customer care communications center for Human Services with tasks of directing visitors to correct area and/or answering incoming calls to the department.

    Follow all guidelines and policies pertaining to Front Desk security proceduresCommunicate with customers by providing information about Human Services, such as location of departments, offices, and hours of operation.

    Apply knowledge of principles and processes for providing customer and personal services to public.
    Communicate with a variety of people to accomplish daily assignments on the telephone and in person.
    Maintain professional attitude when dealing with irate, angry customers.

    Answer questions from employees or public in person and on telephoneExplains rules, policy and regulationsOperate computer screening systemsResolve client or public complaints by directing call to appropriate program areaFollow city telephone standardsMaintain and update resource information and telephone listsAlert proper administration staff of any threatening or dangerous situationCommunicate & liaise verbally between clients/workers/public/professionals and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal instructions.

    Bilingual candidates a plus
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