Automotive Service Department BDC Specialist - Schererville, United States - Napleton Auto Group National Dealership

Description

Job Description

The Automotive Service Department BDC Specialist at Napleton Auto Group National Dealership is a full-time, hourly administrative position in the auto industry.

The individual in this role will work in the service department's business development center (BDC) operations, handling customer inquiries, scheduling service appointments and marketing the service departments.

In addition to a competitive salary, the Napleton Auto Group National Dealership offers a comprehensive benefits package which includes medical, dental, and vision insurance, 401(k) plan, paid time off, employee discounts, and opportunities for growth and advancement within the company.

• Work in the service department's Business Development Center, handling phone calls, emails, and online inquiries.
• Respond to customer inquiries and provide accurate information about service offerings, pricing, and availability.
• Schedule service appointments and effectively communicate with customers to ensure a positive experience.
• Maintain customer database and ensure all information is up-to-date and accurate.
• Work closely with the service team to ensure timely and efficient service operations.
• Collaborate with service technicians to ensure proper repair documentation and communication with customers.
• Assist with follow-up calls and emails to gather feedback and address any concerns.
• Meet and exceed monthly, quarterly, and annual performance goals.
• Stay up-to-date on industry trends, and developments to effectively communicate with customers.

• High school diploma or equivalent. Associates or bachelor's degree preferred.
• 1-2 years of experience in a customer service or call center role, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office and customer management software.
• Ability to work in a fast-paced and dynamic environment.
• Must be able to have a flexible schedule.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.