Assistant General Manager - Owensboro, United States - Riverfront Hotel Associates

Description

Job Description

Job DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

The Assistant General Manager is a member of the Executive team at the property. The AGM assumes the responsibilities of the General Manager in their absence and is therefore expected to conduct themselves professionally in all matters. The AGM will work a regularly scheduled front desk shift.

Responsibilities:

• Supervise the front office staff on a day-to-day basis
• Ensure high guest ervice standards in accordance with policies
• Attend to guests' inquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Oversee staff training and procedures to ensure ongoing delivery of quality guest service
• Attend to crisis or emergency situations as necessary
• Record the details of events and take necessary actions
• Supervise Front Desk staff to ensure optimum occupancy and average daily rate
• Communicate effectively with other operating departments
• Display a high degree of professionalism and integrity as befitting a member of management