Service and Parts Call Center Representative Bilingual Spanish and Englishh - Los Angeles

We are looking for qualified motivated individuals to become part of our team. At Honda of North Hollywood we are looking for a driven diligent thorough experienced Service BDC Representative to join our team.The Service BDC Representative is responsible for answering inbound phone calls in a timely manner while working to complete assigned customer service related outbound calls.Maintaining prospect development systemHandling all incoming calls to Service Parts departmentMaintains general understanding repair process explains process customersAddresses customer concerns issues escalates them neededCoordinates questions issues appropriate department personnelDirects customers appropriate department point-contactEnsures all targets met exceededProvides timely accurate reports on service activities neededApproaches greets offers assistance direction any customerProvides electronic phone customer service assistancePartners with service advisors schedule appointments proceduresFollows up after customer visit ensure satisfactionMaintains information designated software systemCommunicate effectively guests according preferred method communicationRespond guest team inquiries timely fashionMake outbound follow follow Customer Satisfaction Index CSIContact no-show reschedule missed appointmentsProvide order status updates appointment reminders handle recall campaignsDrive yourself team maintain super environment get better day

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