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    Operations Leader - New York, United States - Tacombi

    Tacombi
    Tacombi New York, United States

    6 days ago

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    Description

    Tacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly expanding our footprint across the U.S., which means we are going to hire a lot of people and each one of them needs to uphold our brand promise, embody our core values and always extend Mexican Hospitality - Tacombi's unique service culture - to our growing customer and employee bases.

    The Operations Leader assists the management team in all day-to-day operations, providing support to both the front and the back of house teams during service to uphold the standards of culinary and Mexican Hospitality for our guests and team.

    Responsibilities will include:

    Leadership and Training: Drive team performance and growth

    • Supports and trains the team in handling day-to-day operations
    • Foster an environment that thrives on teamwork, service, quality and continuous improvement
    • Serve as a Tacombi brand ambassador to make a positive impact on our guests, team, and community
    • Provide support to the team during service and identify ways to enhance the guest experience
    • Assist the management team to ensure that Tacombi training programs are being executed thoroughly and diligently;
    • Remain knowledgeable of current restaurant policies regarding HR regulations and partner with senior managers for delivering corrective actions.
    Culinary Excellence: Support the Back of House team to ensure daily execution of food and meeting standards of quality.
    • Ensures that the BOH team executes menu items with the highest quality standards; monitors all food production to maintain quality and quantity standards.
    • Work closely with the management team to ensure Labor and COGS budgets are met by upholding standards of purchasing, inventory, waste management, and scheduling.
    • Train and monitor the team to meet health and safety regulations as set by the Department of Health.
    Hospitality Excellence: Drive professionalism, teamwork, and excellent service through Mexican Hospitality.
    • Ensure the highest standards of Mexican Hospitality to guarantee that all guests feel welcome and are given responsive, friendly, and attentive service at all times
    • Assist with thoughtfully scheduling the staff with consideration for business activity, while ensuring that both the guest expectations and the profitability targets are met
    • Ensure cleanliness and maintain store display to reflect the care and pride in the service we provide
    Skills and Qualifications:
    • Open availability and flexible schedule
    • Bilingual in English/Spanish a plus
    • Natural-born leader with a positive attitude, who is able to teach, willing to learn, and take direction
    • Detail-oriented and proactive with an ability to prioritize and deliver results on delegated responsibilities
    • Excellent communication and organization skills
    • Able to excel in a high-pressure environment always using good judgment and strong decision-making skills
    • Strong understanding of restaurant financials; proficient in Microsoft Word and Excel
    • Knowledge of health and safety guidelines; Holder of the Food Handler certificate
    Why Tacombi:
    • We strive to build a culture driven by our values.
      • Adventure: You welcome the unknown and thrive in a growing environment
      • Fellowship: You love working with a team in service of one another and the community
      • Resourcefulness: You think creatively and get more done with less
    • We care about our team members' health, wealth, and overall well-being.
      • Competitive salary and growth opportunities
      • Medical, dental and vision benefits for all full time employees
      • HSA/FSA available for pre-tax healthcare expenses
      • Retirement savings via a 401K
      • Pre-tax commuter benefits
    • We know that your quality of life matters.
      • Sick days
      • 11 company holidays
      • Vacation
    • We love tacos.
      • Sharing authentic Mexican taco culture means knowing it. Eat tacos every day, on us
    Annual Salary: $62k

    Tacombi offers equal opportunities to all applicants, and we are committed to supporting diversity, equity and inclusion. We aim to hire, develop and retain top employees through structured processes that reduce bias and promote equity and belonging.
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