Service Delivery Technician II - Allen
1 day ago

Job summary
The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients.Responsibilities
- Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform
- Maintain proper escalation procedures
- Evaluate
Communicate
Use independent thinking for resolution for level 1 alerts
Escalate issues when appropriate
Act as "Smart Hands and Feet" for client requests
Perform Level 1 response on Windows servers for non-managed and managed clients
Job description
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