Service Delivery Technician II - Allen

Only for registered members Allen, United States

1 day ago

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Job summary

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients.

Responsibilities

  • Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform
  • Maintain proper escalation procedures
  • Evaluate
    Communicate
    Use independent thinking for resolution for level 1 alerts
    Escalate issues when appropriate
    Act as "Smart Hands and Feet" for client requests
    Perform Level 1 response on Windows servers for non-managed and managed clients

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