sr customer issue resolver - Framingham - beBeeCustomerResolution

    beBeeCustomerResolution
    beBeeCustomerResolution Framingham

    4 days ago

    Job title: Senior FCR Specialist

    Description

    Job Summary

    We are seeking a highly skilled Senior Customer Resolution Specialist to join our team.


    The successful candidate will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.
    The role requires strong written communication skills, problem-solving abilities, stress management skills, quick-thinking ability and proficiency in MS Excel, Outlook and the internet.


    Responsibilities:



    • Interact with customers via electronic means (e.g. email, phone) in response to inquiries stemming from eMarketplace platforms (e.g. Amazon).

    • Complete research on returns-related issues and provide website assistance as needed.

    h4Qualifications:

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