Intake & Program Support Specialist - Heartland Housing Sanctuary - Omaha, United States - Heartland Family Service

Description

** Intake & Program Support Specialist - Heartland Housing Sanctuary**

**Job Category****:** Non Therapeutic **Requisition Number****:** INTAK002432 Showing 1 location **Job Details**

**Description**

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

**SUMMARY DESCRIPTION OF WORK**

The Heartland Housing Sanctuary program provides several different services to survivors of human trafficking in an effort to meet them where they are at in their recovery journey. The programs services include crisis stabilization shelter, mobile advocacy, and both Transitional and Rapid Re-Housing services.

This position will provide direct support to survivors and oversight of some administrative and program related duties pertaining to the Sanctuary House Program. The Intake and Program Support Specialist will be the initial point of contact for clients, community members, and contractors. They will screen potential clients, complete intake paperwork, assist with data entry into the Electronic Health Record system, performs reception duties, and completes other related duties when deemed necessary. This position is a crucial part of the program having great attention to detail, the ability to multi-task, and excellent interpersonal skills are strongly preferred.

Work Schedule: Monday through Friday, 11:00 a.m. to 7:00 p.m.

Essential Duties and Responsibilities

* Performs reception duties, accurately takes messages and gives appropriate directions to clients and general public; assists all visitors, clients, and staff in processing their inquiries.

*Provides information to staff as needed related to client interactions to assist with discharge planning and implementation.

*Assists with inventorying of program and office supplies as needed.

*Duplication and collation of program materials.

*Assists with file management as needed.

*Completes screening and intake process for clients and enters demographic information into agencys Electronic Health Record.

*Performs data entry and uploading documents into the Electronic Health Record.

*Provides problem solving and crisis intervention to client callers and assist clients with their transition into shelter.

*Assists therapeutic clients with pre-screening paperwork.

*Assists with maintaining program calendars, databases, and file cabinet organization.

*Informs supervisor of any developing patterns concerning Sanctuary House program.

*Is dependable and punctual regarding scheduling and attendance.

*Conducts weekly Program House Meeting

Maintains organized common areas of facility.

Assists with monitoring client medication during medication times.

Receives and distributes incoming program/ client mail and prepares outgoing mail.

Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Program.

Cooperates and collaborates with agency and collateral staff.

Abides by all specific program and Agency procedures, policies, and requirements.

Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.

*Creates, maintains and shares as appropriate a dynamic self-care plan.

*Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agencys ongoing fundraising and friend-raising efforts.

*Essential functions of this job is to be performed on company physical work site.

Performs other program related duties as assigned.

***DENOTES ESSENTIAL JOB FUNCTIONS**

**MINIMUM QUALIFICATIONS**

Bachelors Degree in Social Work or Human Service field, and two years direct care experience in Human Services preferred; or equivalent

Bilingual Spanish speaking abilities (preferred)

**COMPETENCIES**

**Adaptability**- Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure.

**Organization Time Management**: Determines the appropriate allocation of time.

**Task Management**: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.

**Communication Skills**-Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business.

**Customer Service**- Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor.

**Team Player**- Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals.

**Judgment**- Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance.

**Proactive/Resourceful**-Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs.

**AMERICANS WITH DISABILITY SPECIFICATIONS**

PHYSICAL DEMANDS

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

Bachelors or better in Social Work or related field.

**Experience**

**Preferred**

**2 years:** Previous direct care experience in a Human Services field.

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not d