- Provide technical assistance on Body Interior & Electrical problems via TSARA and phone conversations. Create and submit reports to BMW AG on trends identified for Body Electrical issues. Transfer those Items to PQM Next.
- Independently monitor Body Interior & Electrical diagnostic/programming and product problems occurring at retail centers or on vehicles in customer's possession. Independently develop reliable, high quality, written and verbal communications and reports.
- Present/communicate all findings related to Body Interior & Electrical technical problems to BMW AG Development Engineers including Factory Engineers in order to quickly obtain a viable production/field solution.
- Develop, write, and publish Service Information Bulletins, Service Actions and Recalls to retail centers following applicable procedures. Process, validate and publish technical fixes released as Compass Service Solutions in a timely manner.
- Prepare Body Interior & Electrical technical issue updates and present them in the monthly BMW Service Roundtable and MINI Bonnet Boots and Wings.
- Independently gather or ensure availability of all relevant Body Interior & Electrical information about reported or perceived product, diagnostic/programming/HV charging problems including but not limited to warranty data, TSARA/PuMA Information, parts availability and cost, frequency of occurrence, detail of customer complaint if applicable, conditions and details of reported problem.
- Monitor data from social media reports and customer welcome calls and report new issues to AG as needed.
- In support of BMW of North America's business objectives, this position requires regular attendance at a BMW office.
- Medical, Dental, and Vision insurance
- All with options for $0 Employee contribution
- 401(k) with Company match
- Retirement Income Account (RIA)
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave of up to 6 weeks
- Paid Time Off in addition to Company paid holidays where eligible
- Hybrid work environment
- Voluntary Benefits to fit your needs
- Associate Degree or Master Technician
- Vocational/specialized BMW Group product training required
- 3-5 years experience in the auto industry in OEM, or retail organization
- Proven knowledge of Body Interior & Electrical systems, including diagnosis and programming of electrical components
- Bachelor Degree in Engineering preferred or equivalent Technical Service experience.
- Ability to troubleshoot Body Interior & Electrical issues for 12-volt systems.
- Microsoft Windows and Office, BMW Group programming and diagnostic software, excellent telephone, and email skills.
- ASE certified in A1-A8
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Product Engineer, Body Interior - Woodcliff Lake, United States - BMW Group
Description
The Product Engineer, Body Interior & Electrical will Provide specialized technical support to US and Canada dealers and work with BMWAG to develop and provide technical updates and repairs to the dealer body for all BMW and MINI vehicles including Hybrids and Electric Vehicles for 12 and 48 Volt systems. This includes developing interim repair solutions and working with AG on permanent solutions.
Key Responsibilities:
The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements:
