maternity navigator - Vero Beach, FL , USA, United States - Cleveland Clinic

Description

Join our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best.

Indian River Hospital is in sunny Florida's Treasure Coast where it is committed to providing optimal family-centric and community-focused care.

At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers.

You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

The Healthy Start Program Maternity Navigator provides a warm and welcome entrance for pregnant and postpartum mothers and families. This position provides a single point of entry for access and referral of families into prenatal and postpartum services.

This position is embedded in the prenatal care office and the hospital.

Clients are connected to Maternity Navigation as part of their care with these facilities, provided referral, the Healthy Start Statewide Well Family system, community referrals or prenatal and infant risk screening tool.

The position will serve a critical role in connecting with pregnant and postpartum mothers and families to supports needed to be the parents they want to be.

Documentation, data collection and organization are a large part of this role.

At Cleveland Clinic, we know what matters most.

That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.

Here, you'll find that we offer:

resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Assist in building self-assurance by answering question of pregnant and postpartum mothers and families either through evidence based trained knowledge or connecting to provider or resource.
• Assist women to receive prenatal services by entering in and processing Presumptive Eligibility for Pregnant women (PEPW)
• Accurately conduct the intake process with families for initial identification of service referral
• Refer families to the appropriate home visiting service provider
• Follow up to ensure referral is received by service provider and services are provided to families
• Provide immediate referral to community resources for families with emergent needs
• Refer families to other community and parenting services as indicated
• Follow up with all families to assure questions are answered and connections have been made.
• Maintain regular contact with services throughout the community.
• Maintain participant records in the Well Family System in accordance with program and funding source requirements
• Some drop by of home, shelters and other spaces outside office may be necessary
• Connect with other service providers to ensure correct documentation
• Participate in continuous quality improvement activities
• Maintain confidentiality of children, families and other records and information
• Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary
• Track outcomes and work with senior staff on QA/QI
• When appropriate provide Healthy Families Assessment
• Other duties as assigned

Education:

• Advanced degree preferred plus experience in the maternal health field, however a candidate with enhanced knowledge and experience will be considered.

Languages:

• English
• Spanish (orally and written) preferred for some communities.

Certifications:

• Valid Driver's license may be needed for some assignments.

Complexity of Work:

• Knowledgeable about community resources appropriate to the needs of clients/families.
• Effective time management practices (able to organize time, prioritize projects efficiently and effectively); de-escalation skills; problem-solving skills and managing change and conflict; and knowledge of computer software.
• Able to develop trust and effective working relationships with staff members, individuals, families and external & internal professionals; strong information gathering/interviewing techniques.
• Knowledge of maternal and child health system in Indian River County
• Knowledge of child development and maternal health
• Knowledge of eligibility criteria for home visiting programs in Indian River County
• Experience with Healthy Families or Healthy Start Intake and assessments
• Knowledge of community resources and eligibility requirements
• Ability to connect with and interact effectively with culturally diverse families
• Ability to work with families in a non-judgmental and respectful manner
• Ability to communicate effectively with multiple community partners and medical providers
• Ability to use good judgment and make independent decisions with clear and professional boundaries
• Ability to effectively organize and prioritize work activities and complete tasks in a timely manner

Work Experience:

• Experience working in Healthy Start and/or familiarity with Healthy Start System of Care
• Love of maternal child health

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.
• Work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.

Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.