- Oral Communication Skills
- Written Communication Skills
- Technical Communication
- Customer Service Orientated
- Math Aptitude
- Reading Skills
- Professional
- Good Time Management Skills
- Education level of Grade 12 or Equivalent
- At the end of apprenticeship must be able to:
- Working towards licensed heavy duty equipment mechanic
- read electrical and hydraulic schematics
- Experience in Wet Shotcreting Equipment and Process
- knowledge of hydraulics, electrical and brake systems
- Candidate must have excellent communication skills and be able to communicate effectively
- Candidate must be a self-starter, and be able to work with little supervision
- Candidate should be flexible, proactive, self-motivated, and willing to accept new challenges
- Valid Driver's License
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Service Support Specialist - Elko, United States - Normet Group Oy
6 days ago
Description
We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.Job Description
Job Title: Services Support Specialist
Reports To: Branch Manager, USA
Department: Services
Pay Status: Non-Exempt
Summary: Provide support at the Elko location for Workshop, Warehouse, and Customer service as directed by supervisor. These duties to include inspections and repairs of Normet equipment, Washing, cleaning and chipping equipment, general housekeeping tasks, assisting warehouse with unloading and checking in freight, making local deliveries, and other duties as requested.
Duties and Responsibilities:
Assists in and conducts all tasks associated with the inspection, auditing, servicing, upfit, repair and/or overhaul of Normet's new and used equipment and associated systems to the required standards and specifications.
Completes accurate service reports and documents repairs and inspections.
Assists in performing repairs or service on customer equipment.
Coordinates with Supervisor for missing items or damaged items discovered during pre-delivery inspection.
Assists with diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.
Recommends and explains additional repairs as appropriate.
Assists in modification and/or repair of vehicle systems including chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.
Assists with testing and adjusting of all mechanical, hydraulic, and pneumatic components and circuits.
Provides assistance when requested with loading/unloading freight. Provides assistance to warehouse operator when requested with check-in of freight.
Helps maintain a clean and safe work environment by organizing and cleaning work areas, emptying trash receptacles, and cleaning spills.
Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.
Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).
Maintain Normet's' quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.
Finalizes repair order and completes service report in a timely manner. Coordinates with Supervisor to ensure prompt billing of all parts, service, and travel time.
Coordinates with Manager, Services Cluster to obtain repair items, components, and information as needed.
Coordinates with Manager, Services Cluster to complete necessary warranty paperwork.
Drives company vehicle in a safe and professional manner, observing all traffic laws and mine property regulations.
Attend mechanical training seminars and refresher courses to ensure that skills are being refined and improved.
Applies knowledge and abilities to perform technical repairs according to schedule.
Performs other related duties as assigned.
Skills:
