-
Promotion Leader
4 weeks ago
MLCV Onamia, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 meal per day to all Asso ...
-
Table Games Supervisor
2 weeks ago
Grand Casino Mille Lacs Onamia, United States Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 meal per day to all Asso ...
-
RV Park Guest Service Ambassador
1 month ago
Grand Casinos Onamia, United States Full timeSUMMARY · The Guest Service Representative is a member of the front office team. The team member is responsible for: Promoting Grand Casino properties at all times by welcoming and serving guests in a courteous, efficient and friendly manner in person and on the phone. Other resp ...
-
Marketing & Events Intern
2 days ago
Grand Casinos Onamia, United States Part time· The Opportunity · Mille Lacs Corporate Ventures is looking for a qualified marketing and events intern to join our team, with a heavy emphasis on supporting marketing events for Grand Casino throughout central Minnesota and the Minneapolis St Paul Metropolitan area. This inter ...
-
Venue Kitchen Supervisor
3 weeks ago
Grand Casino Onamia, United States Full timeSUMMARY:Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino's high standards of service. · ESSENTIAL DUTIES OF THE POSITION:Enforce performance standards, policies ...
-
Associate Dining Room Lead
2 days ago
Grand Casino Onamia, United States Full timeSUMMARY:Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino's high standards of service. · ESSENTIAL DUTIES OF THE POSITION:Enforce performance standards, policies ...
-
Venue Kitchen Lead
2 weeks ago
Grand Casino Mille Lacs Onamia, United States Full timeSUMMARY: · Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino's high standards of service. · ESSENTIAL DUTIES OF THE POSITION: · • Enforce performance standard ...
-
Hearing Aid Specialist
3 weeks ago
Lucid Hearing Minnesota, United StatesJoin Our Mission: To inspire healthy hearing for life, from the first moment you hear to all the moments that matter. · About Lucid Hearing · Since its founding in 2009, Lucid Hearing's mission has been to advance hearing healthcare holistically across its family of brands that e ...
-
Senior Benefits Consultant- Minnesota
3 weeks ago
Emerge Professional Minnesota, United StatesWe are partnered with a leader in the utility and home warranty field. This organization has been assisting the public sector since 1992 and is poised for significant growth this year. · We are seeking an HVAC Lead Installer Technician who will lead an install team responsible fo ...
-
Paint Project Manager:
1 week ago
Gpac Morrison, United States Full timeJOB DESCRIPTION: $80K-$150K · SEEKING COMMERCIAL PAINT PROJECT MANAGER/ESTIMATOR · GPAC: #1 Commercial Paint Recruiting Firm in the Nation: WORK FOR A LEADING CONTRACTOR · I am working with a well-respected, firmly established Commercial Paint Contractor seeking an experienced Pr ...
-
Equity and Inclusion Summer Intern
2 weeks ago
Children's Minnesota Minnesota, United StatesAbout Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit sys ...
-
Principal Remote Sales Representative
1 day ago
Medtronic Minnesota, United StatesBring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future succes ...
-
ITS Intern
2 weeks ago
Children's Minnesota Minnesota, United States OTHERAbout Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit sys ...
-
Travel Veterinarian
2 days ago
BluePearl Minnesota, United States Full timeIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. · BluePearl Pet Hospitals in the Central region (MN, WI, MI, MO, IA, IL, KS, OK, and TX) are seeking an experi ...
-
Superintendent - Electrical - O&M
17 hours ago
Primoris Services Corporation Minnesota, United States Full timeJob Overview: · The Electrical Superintendent I provides input and technical expertise for power-generating construction projects. Support of Engineering review, procurement (if necessary), construction, and start-up of a high or medium voltage electrical system and associated ...
-
Crew Supervisor
2 weeks ago
Dairy Queen Milaca, United States Full timeWe are looking for an experienced and skilled person with remarkable skills, who will run a store effectively and with attention to detail. Who will create positive memories for all who touch DQ. The shift leader will assist the General Manager (GM) in executing specific aspects ...
-
Project Manager, Business Central
2 weeks ago
Armanino Minnesota, United States Full timeAt Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. · PROJECT MANAGER, Business Central · Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Pla ...
-
Power-Design Phase Manager I
2 weeks ago
Mortenson Minnesota, United States Full timeCompany Overview · Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. · Our foundation and culture are based upon our company values of trust, safety, teamwork, ...
-
Human Resources Business Partner
4 weeks ago
Northmarq Minnesota, United StatesManager, HR Business Partner · Northmarq – Minneapolis, MN (Bloomington, MN) *This is an on-site position. · At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to e ...
-
Home Health Registered Nurse RN Part Time
3 days ago
Aveanna Healthcare LLC Milaca, United States Part timePosition Overview · The Registered Nurse is responsible for providing and documenting skilled nursing care in accordance with the developed care plan and physicians' orders for each individual patient while adhering to confidentiality standards and professional boundaries at all ...
Promotion Leader - Onamia, United States - MLCV
Description
It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.
In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 meal per day to all Associates.
SUMMARY
Responsible for implementing and coordinating the activities and operations of the player's club.
Responsible to supervise the success of the player's club by assisting guests through the membership process, explaining the benefits of membership, and administering the benefits.
ESSENTIAL DUTIES OF THE POSITION:
Providing each guest with information/services as an ambassador, a resource, an aide, and a guide throughout the casino amenities, events, promos, and entertainment to ensure service satisfaction.
Enforce performance standards, policies and procedures in the venue are in accordance with Mille Lacs Corporate Ventures mission and objectives.
Assists manager in developing new ways to merchandise and grow club membership and loyalty.Supervises the process to distribute player's club membership forms to guests and assists guests in completing the membership form. Explain how the card works and the benefits of the player's club to guests and fellow associates.
Maintain strong knowledge of the software functionality of player's club system for completing duties: setting up new members, maintaining guest account, redemption of points, accuracy in keying and coding for tracking purposes.
Enforce policy/practice to player's club, marketing promotions, coupon redemption, and complimentary offerings.Excellent communication skills and good relations with all other departments.
Must be readily accessible to fellow associates during the assigned shift.
Coordinates the activities of associates on assigned shift, ensuring smooth and efficient service is provided to guests.
Held accountable to a high degree for maintaining confidentiality of guest and associate information.
Resolves problems within the operation by listening to ideas, probable solutions and addressing potential conflicts.
Maintains an in depth knowledge of property facilities/amenities as well as current and upcoming special events, promotions, and entertainment in order to inform guests and fellow associates.
Ensures that a maximum level of guest service and satisfaction in the operation of the player's club is achieved and maintained professionally and consistently.
Ability to research and solve problems with a guest's account.Issues complimentaries to guests when an appropriate level of play has been established.
Must be flexible with all scheduling needs to ensure adequate supervisory coverage, and assists with scheduling and monitoring of staffing levels for front line associates.
Responsible for timely completion of performance reviews of designated associates.Maintains accurate records and regularly reports relevant information to manager.
Redeems promotional coupons and cash points at guest's request.
Regularly inspects/track inventories of player's club printed material, promotional items and restocks as needed.
Supervise casino promotions, events and entertainment; distribution and processing of these.
Maintains and completes associates time clock report: ensure an accurate account of hours worked.
Other duties as assigned.
COMPETENCIES
Values based leader and active role model in living and teaching the MLCV Way.
Act as an advocate for property strategies that further support the department's needs.
Delivering guest service that is more immersive, customized and responsible to changing expectations.
EDUCATION and/or
EXPERIENCE:
High School Diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.
AA degree in a marketing or related field and/or; a minimum of two (2) years related experience and/or training in casino marketing, sales and/or guest service, promotions or hospitality, or, an equivalent combination of education and experience required.
Or successful completion of a related company approved development placement program.Two (2) years' experience working with players club and players tracking program required.
One (1) year supervisory experience required.
#J-18808-Ljbffr
