Customer Success Manager, EPM - San Francisco - Pigment

    Pigment
    Pigment San Francisco

    4 days ago

    Description

    Customer Success Manager, EPM - San Francisco or New York


    This range is provided by Pigment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

    Base pay range

    $150,000.00/yr - $165,000.00/yr

    Overview


    Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Since 2019, Pigment has grown rapidly and serves customers worldwide. We are a diverse team with offices in multiple cities and a focus on smart risk-taking, bold ideas, and collaborative execution.

    As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will develop trusted advisor relationships with customer executive sponsors, establish measurable goals & KPIs for your accounts, and drive a plan to completion.

    Responsibilities

    • Manage customer implementations of Pigment, ensuring customers understand the platform's value and attain a high level of adoption
    • Navigate through multiple departments within an organization to expand use cases and the business value of Pigment
    • Deliver presentations and trainings; provide recommendations on best practices, and structure creative solutions to optimize engagement
    • Lead the development of the Pigment community through thought leadership, events, and developing best practices
    • Develop deep product expertise and collaborate with the product team on product vision and roadmap

    Minimum Requirements

    • BA/BS degree required; MBA or other relevant advanced degree preferred
    • 3 years of experience in customer success, account management or a similar role within a software/SaaS company
    • Proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion

    Preferred Qualifications

    • 5 years of experience in account management, sales, or professional services at a software/SaaS company
    • Proven track record of building strong C-level executive relationships and demonstrating empathy and dedication
    • Experience preparing and delivering presentations targeted to a senior audience
    • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
    • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
    • Strategic thinker who thrives in a fast-paced, start-up environment

    What we offer

    • Competitive compensation package, Salary Range: $150, ,000 OTE
    • Generous time off and parental leave policies
    • Brand new offices at the heart of major cities including New York, Toronto, Paris, and London
    • High-end equipment to perform your work

    How we work

    • Thrive Together: We win as a team and do the right thing for our peers, customers, partners, and the planet
    • Never Settle: Deliver with rigor and ambition every day, building a passionate Pigment community
    • Go for it: Action-oriented with a bias toward learning and improvement
    • Be real, be humble: Provide and receive candid feedback with empathy

    We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

    Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.


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