Specialist, Client Services - Spring
2 days ago
Job description
The Client Services Specialist is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract, and program adjustments, cross-selling opportunities, and general relationship management responsibilities.
What You Will Do:
- Manage meeting scheduling KPIs for the group.
- Training/reinforcing processes and procedures.
- Addressing customer complaints with individual Client Service when needed.
- Client services responsibilities for a dedicated group of clients to include key accounts, including: scheduling audits, optimizing clients' and auditors' audit schedules, maximizing audit days for a given level of customer demand, answering clients' questions about the certification process, understanding clients' certification needs, identify and offer the best type of service to meet clients' needs and accreditation requirements, update the scope of work as necessary and send to customer as a proposal.
- Receive, review, and execute all client requests related to their relationship with ABS Quality Evaluations Inc.
- Actively work with the operations department to develop and implement activities to enhance the client/company relationship.
- Review each relationship for efficiencies, profitability, and cross-selling opportunities. Use interface with clients to maximize cross-selling opportunities.
- Refer new business opportunities to the sales department for quotation and follow-up.
- Interface with operations services to ensure efficient audit delivery and accounts receivable maintenance.
- Promote teamwork within the group and cross-train fellow team members.
- Other responsibilities as assigned and as the position expands.
What You Will Need:
Education and Experience
- High School Diploma or equivalent work experience preferred.
- 5 years of experience or a combination of education and experience in a business/technical discipline or equivalent business/quality-related experience.
- Knowledge of ISO 9000, QS-9000, and ISO 14000 Standards and certification requirements or ability to develop such knowledge with training are preferred.
Knowledge, Skills, and Abilities
- Proven planning skills and ability to learn to schedule auditors.
- Excellent verbal and written communications skills; excellent telephone communications skills.
- Ability to work independently and comfortably perform multiple functions/tasks in a very high paced intense environment.
- Good business background, strong interpersonal skills, service-oriented, and customer sensitive, with concern for accuracy, effectiveness, flexibility, and innovation.
- Extensive computer skills including Excel, Work, Access, and ability to learn new operational systems. This position uses a proprietary database application almost continuously.
- Must have a positive attitude and be success oriented.
- Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.
Reporting Relationships:
Reports to the Operations Manager.
We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.
About Our Benefits
ABS Group proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Group also offers a 401K plan with a generous company match, subject to plan requirements.
Equal Opportunity
The ABS Group of Companies is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.
Notice
ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.
Other
This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs
Similar jobs
We are hiring a Client Services Clerk to help keep our office running smoothly in Las Vegas,NV.This is a fast-paced position that requires excellent customer service and strong attention to detail. · ...
3 weeks ago
We are hiring a Client Services Clerk to help keep our office running smoothly. · ...
1 month ago
Welcome and assist walk-in customers; understand their needs and recommend furniture solutions. · ...
1 week ago
+The Blue Heron Client Services Administrator will play an essential role for our Client Services department.+ · +Provide direct support to the Client Services teams. · Complete tasks required to successfully provide exceptional service to Blue Heron clients. · ...
1 month ago
The Blue Heron Client Services Administrator will play an essential role for our Client Services department. · Support Client Services field team. · Clients services tasks and activities. · ...
1 month ago
We offer a fantastic opportunity to drive our sales strategy in the Las Vegas/Southern Nevada market for water and wastewater engineering and consulting services. · Develop and expand relationships with clients. · Lead, manage, and facilitate the Client Service Team (CST). · ...
4 days ago
Operate as the lead point of contact for any/all matters specific to client program set up and customer service responsibilities for assigned key B2B client accounts. Develop long term relationships with assigned clients that include business executives and stakeholders. · ...
1 month ago
Wealth Consulting Group is seeking a Client Service Associate to assist Financial Advisors with client service experience. · The role provides middle office services to advisors and clients in a team environment. · Responsibilities include communication with advisors and clients, ...
1 month ago
The Client Services Engineer provides technical assistance to computer system users. · Maintain systems, install new equipment, · and make modifications to client infrastructure as requested. · Able to troubleshoot mobile devices (setup, · email and security tokens). ...
4 weeks ago
This position will require to provide excellent client service and to promote this idea throughout the team.This position will be responsible for keeping the team running in an efficient and profitable manner, · to increase client satisfaction loyalty retention meet expectations ...
1 month ago
The Client Services Engineer provides technical assistance to computer system users. · ...
4 weeks ago
We are seeking a dedicated Client Services Coordinator / Receptionist for a full-time, on-site role at our Las Vegas, NV office. · ...
1 month ago
At Viticus Group we are more than just an organization — we are a community of innovators educators and professionals dedicated to advancing science medicine and education. · We provide hands-on continuing education courses conferences and training programs that connect experts f ...
1 month ago
The Client Service Coordinator drives the flow of clients and pets through the hospital. They maximize productivity by ensuring good communication with associates and clients. ...
1 month ago
The Client Service Manager will maintain tracking of in progress projects and status and convene calls of appropriate business or customer organizations as needed. The CSM will produce documentation needed to record status, issues, owners, timing and resolution of key issues to k ...
2 weeks ago
+The Client Service Manager is responsible for the coordination and monitoring necessary to ensure that tables projects (deployments, expansions, and upgrades) are successfully executed to the expectations of the customer. The CSM works with sales, product support, field service, ...
2 weeks ago
The Client Service Representative is responsible for day-to-day management of client service functions. This includes coordinating POS system, aftersales, phone communication, cash integrity and inventory control. · Ensure each customer receives outstanding service by providing a ...
2 weeks ago
Aloha Animal Hospital is looking for a Front Desk SuperStar to WOW clients with the best service in town. · ...
1 month ago
We are seeking a motivated and dependable Client Services Assistant Manager to oversee daily operations, support staff performance, and ensure excellent client service. · Oversee and support team members to ensure productivity and timely completion of tasks · Handle escalated cli ...
1 month ago
We re looking for motivated individuals to join our growing team as Remote Guest Services Representatives. · ...
1 week ago
We are looking for motivated individuals to join our growing team as Remote Guest Services Representatives. As a Travel Agent you will work remotely assisting clients with booking vacations cruises group trips and more. · Provide excellent guest service while helping clients plan ...
3 days ago