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Longmont

    Technician, Medical - Longmont, CO, United States - Life & Safety

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    Description
    The Technician 3 provides advanced technical support to end-users, addressing complex hardware and software issues. This role involves managing escalated support requests, mentoring junior technicians, and ensuring the efficient operation of IT systems. The technician will also participate in projects to improve the IT infrastructure and support processes.
    Resolve complex technical issues involving hardware, software, network, and peripheral equipment.

    User Assistance :
    Provide exceptional customer service and user support for technical problems via phone, email, or in-person.

    Training and Mentoring :
    Assist in training and mentoring junior help desk technicians, sharing knowledge and best practices.

    System Maintenance :
    Participate in the maintenance, upgrading, and configuration of IT systems and applications.

    Project Participation :
    Contribute to IT projects, including system upgrades, migrations, and deployments.

    Incident Management :
    Act as a key player in incident management, helping to identify, document, and resolve major incidents.

    Security Compliance :
    Ensure compliance with IT security policies and procedures.

    Experience :
    Minimum of 5 years in a help desk or technical support role.
    Advanced knowledge of Windows and macOS operating systems, network troubleshooting, and common business software applications.

    Certifications :
    Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or similar is helpful but not required
    Demonstrated ability to provide high-quality customer service and support.

    Project Management :
    Basic understanding of project management principles and the ability to contribute to IT projects.

    Scripting and Automation :
    Experience with scripting languages (e.g., PowerShell, Python) to automate tasks.

    Cloud Services :
    Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
    Office environment with occasional requirements to work off-hours for maintenance or emergency support.
    Ability to lift and move computer equipment as needed.
    Associate degree from an accredited college or university in computer science, MIS, or a related field is preferred.
    Equivalent work experience in a similar position may be substituted for educational requirements

    At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more The hiring range for this position is anticipated between $22.Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.

    Our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software.

    Intrado's solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.

    Our Company has sales and/or operations in the United States, Canada and Europe and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.

    Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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