Team Leader - Schaumburg, IL - Primark

    Primark
    Primark Schaumburg, IL

    1 week ago

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    Description

    Team Leader

    Becoming a leader at Primark means you're not just succeeding, you're exceeding. Our way of retail is all about people-first culture, inclusive spaces, and expanding teams, capabilities, and ambitions.

    We're committed to growth opportunities for our employees and amazing experiences for our customers. As a Team Leader at Primark in the United States, you'll be at the forefront of this fashion revolution.

    Our strong values run through everything we do. We succeed together by being caring, dynamic, and accountable. You'll shape your team's development and encourage a fast, efficient, enjoyable customer experience.

    Key Responsibilities:

    You will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. This includes:


    • Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.


    • Helping other managers with the day-to-day running of the store.


    • Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.


    • Managing the cash lanes and Fitting Room areas as needed.


    • Helping with customer feedback and complaints.


    • Managing stock file accuracy and driving improved availability in-store with a consistent focus on size and option control to meet customer demand.


    • Manage all pricing in line with Primark Pricing Principles, monitoring pricing for accuracy, checking markdowns are applied and monitored, and appropriate POS are displayed.

    Your Benefits:

    You'll have access to competitive benefits and work-life balance – we know your life outside of the store is important. We'll also empower you to succeed with a robust onboarding period and the tools you need to excel.

    Requirements:

    To become a successful Team Leader at Primark, you'll need:


    • Excellent people skills to serve customers, lead the team, and build credible working relationships with all store colleagues.


    • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.


    • Good commercial awareness and understanding of local selling patterns.


    • Ability to guide and support a team to achieve results.


    • You are nimble and adaptable, able to flex your plans and priorities in a fast-paced environment.


    • Good planning and organizational skills, prioritizing and working within agreed timescales.


    • Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property. Keyholder responsibility including availability for emergency call-outs.


    • Ability to effectively manage difficult situations and have good problem-solving skills.


    • Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

    We're an equal opportunity employer and are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.

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