Meadowview NC - Sacramento
7 hours ago
Job description
WHO WE ARE Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services.
Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.
OUR MISSION To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.
PROGRAM AND LOCATION
VOA-NCNN, a Certified Great Place to Work, is recruiting for Variable Hour Support Staff positions at our Meadowview Navigation Center.
Women are often victims of violence when they are left to navigate the streets without housing or the resources to protect them.
In partnership with the City of Sacramento and the Sacramento Housing and Redevelopment Agency, we have created a space for up to 100 women to come out of the elements, and heal from the trauma of homelessness.
We are currently hiring for Swing and Overnight shifts.The Swing shift starts at 200 PM and ends at 1030 PM, and the Overnight shift starts at 1000 PM and ends at 630 AM the next day.
POSITION SUMMARY
The Support Staff is responsible for assuring quality service to all program guests in a compassionate and professional manner as it relates to the specific program objectives.
Objectives include supportive interaction with program guests and team members, assessment of guest's needs, and performance of all work duties as required.
Work is performed in a cost effective and service oriented manner as it relates to established organizational standards.OBJECTIVES/ACTIVITIES
Responsible for performing daily work requirements to achieve established objectives of the program.
On-going source of engagement, information sharing and problem solving for guests using trauma informed, strength-based, compassionate, and professional approach.
Explain program requirements and regulations to new guests and assure compliance.
Continually reorients guests to rules, rights, and responsibilities.
Coordinate meal preparation/service, room assignments, and other daily routines.
Provide "awake" shift coverage and maintain grounds security and safety at all times, indoor and outdoor.
Provide emergency assistance to guests and co-workers as necessary.
Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc.
Prepare for new guests including sanitizing beds and sleeping areas.
Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside.
Assures toiletry and cleaning supplies are stocked and secured.
Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.
Uses de-escalation techniques as needed.
Takes pertinent guest issues to the Case Management team.
Positive role model, professional behavior including appearance and communication with others.
Perform other reasonably related duties as assigned.
Responsible for all areas of daily program maintenance in compliance with company policies.
Complete all shift logs, observation logs, and incident reports.
Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.
EDUCATION AND EXPERIENCE
This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to difficult guests without ethnic or social prejudices while using evidence-based practices to end homelessness.
SPECIFIC SKILLS REQUIRED
Teamwork skills
Ability to de-escalate crises and assist guests and staff in emergencies
Oral and written communication skills
Ability to assist other people in a compassionate manner while maintaining professionalism
Organizational skills
PHYSICAL REQUIREMENTS
Lift and move up to 40 pounds
Physically able to safely maneuver weight distribution of a guest in an emergency situation
Repetitive movements such as mopping or vacuuming
Ability to climb stairs regularly
Stand, walk, bend, stoop, sit frequently, and kneel occasionally
USD $ USD $21.26 /Hr.
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