Mobile Veterinarian - Saint Matthews - Lap of Love

    Lap of Love
    Lap of Love Saint Matthews

    1 day ago

    Description
    Join Lap of Love as a Call Center Representative and Love What You Do


    Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team.

    As a Veterinary Care Coordinator, this position is


    FULLY REMOTE


    and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.

    As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity.

    Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.


    Essential Functions & Responsibilities:


    Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.

    Provide customer service by engaging in positive interactions with pet families
    Answer a high volume of customer service calls in a work from home/ remote environment
    Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
    Gather and accurately document the pet's medical information and schedule appointments in an effective manner
    Meet all productivity, quality, and performance standards
    Go above and beyond to provide stellar customer service to pet families and our veterinarians
    Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
    Other duties may be assigned to the employee to ensure the highest standard of customer service
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