Field Service Engineer Proton Therapy- Lancaster, PA - Varian Medical Systems

Description

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Field Service Engineer Proton Therapy- Lancaster, PA

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locations

Lancaster, PA

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R-22263

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer.

Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.

Varian Proton Therapy Field Service Engineers provide highly visible customer support with a customer site dedicated team and is responsible for the overall on-site operation, maintenance and performance of the Proton Therapy System.

Varian Proton Therapy Systems utilize the following subsystems of which the candidate is expected to demonstrate knowledge of:

High Vacuum

Cryogenics and Superconducting Magnets

High Voltage applications, AC and DC

RF Power Delivery System

X-ray with Computed Tomography

Industrial Robots and Motion Control

Industrial PLC Controls

Radiation Dosimetry

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer's equipment operates efficiently.

Provides highly visible customer support through the performance of on-site support of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, upgrades, repair, installation and commissioning of complex equipment and systems.

Checks out and approves operational quality of system

equipment.

Instructs customers in the operation - and if the site has customer technical personnel on site: the customer service team in the maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers'

needs

and clarifies if the responsibility for problem resolution falls to 2nd level support or GFO

management.

Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure and Customer Technical Bulletins, as required

Understanding of the clinical routines to be able to professionally work with the customer to support patient

treatment

May coordinate and review the activities of a small group of Installation Representatives and

Subcontractors.

Works in cooperation with other expert company resources, required to assist in performing the installation, upgrade and troubleshooting activities as well as service activities.

Works within a compact team of site engineers, monitoring all aspects of the proton therapy

system.

Fulfills special client's requirements when in place, following company's procedures and

politics.

Performs maintenance of the system in accordance with Preventive Maintenance Plan and Maintenance

Instructions.

Performs necessary upgrades of the system in accordance with Service Technical Bulletins, as

needed.

Proactively monitors condition of the system and escalates to site management and/or 2nd level support if abnormal operation/trends are identified.

Provides filed service reports about executed tasks in Unity system, using defined company

standards.

Follows all applicable company instructions, requirements and

policies.

Follows both company and local safety

policies.

Maintain device history records regarding operating characteristics, design factors, technical performance, and development of products to improve installation efficiency.

Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.

During Installations and Upgrade activities:

Conduct the Acceptance Conditions testing, to ensure that all installation conditions will be met according to schedule and that customers can sign the Acceptance Letters.

Perform other duties as assigned by site general manager or FSE

lead tech.

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making

recommendations.

Takes on lead role when working with newer and less experienced colleagues, shares

knowledge

Typical Education and

Experience

Knowledge of and sound professional experience with electronic, mechatronic and electro-mechanical engineering, testing equipment used for verification, checkout, and calibration of electronic and/or mechanical equipment.

Capable to work on assignments that are moderate difficult, resolving issues or making

recommendations.

Requires minimum to no supervision in daily

duties.

Normally receives little instruction on day to- day work, general instructions on newly introduced

assignments.

Knowledge of and sound professional technical experience with micro-computers/PC based

systems

Customer focused

attitude

Articulate and skilled in interpersonal

communication

Fluency in English, both written and

spoken

Proficient in utilizing business tools such as Microsoft Office

Applications.

Has completed full Varian internal technical training basic

program.

Obtains and completes Varian's training plan specific to assigned

responsibility.

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of

tasks.

Other Desired Skills and

Knowledge

Experience with SAP or equivalent ERP and PDM products and productivity

software.

Experience in servicing or manufacturing of medical devices with conforming of ISO13485

standard

Knowledge of local

language

May be required to specialize in specific technical areas and have a solid level of cross-functional and overall system

knowledge.

Establish and maintain a network with the 2nd level Support

Team

Special Job

Requirements

Unless prohibited by law, the position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during Varian employment in this position.

Perform emergency on-site service interventions when required, to provide the highest level of customer

satisfaction.

Perform duties within a rotating three-shift system including holidays/weekends as

required.

Willingness to work flexible hours including beyond standard work week

hours.

Works in radiation-controlled

area

Occupational exposure to radiation and other occupational hazards pertaining to the installation and maintenance of the

Proton

Therapy

System.

Ability to access and work within confined spaces and

heights.

Standing, sitting, or stooping for extended periods of

time.

Expected to be able to travel approximately 25%, including international, dependent on assigned

location.

Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences.

At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight
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Equal Employment Opportunity Statement
Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .
Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,

Click here

.

About Us

Together, we can beat cancer.
Imagine a world without fear of cancer. We do, every day. Varian Medical Systems is the world's leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and

delivered innovative

cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.

Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence,

machine learning,

and data analytics to advance cancer treatment and expand access to care to help patients become survivors.

When you join Varian, you become part of a global network of innovative and inspired minds working together across the globe.

We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care.

Because for cancer patients everywhere, their fight is our fight.

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