Member Team Lead - Norman
1 month ago
Job summary
The Member Team Lead assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the
Open Door Policy:
and participating in recruiting hiring scheduling promoting coaching and evaluating associates
This role also involves communicating and supporting membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades credit accounts encouraging membership renewals participating in sales marketing events completing maintaining marketing recaps other required documentation striving meet membership goals promoting value Sams Club products services
The Member Team Lead provides ensures member service acknowledging member identifying needs assisting members purchasing decisions locating merchandise guiding supporting members regarding selfservice technology assisting members transactions utilizing registers or selfcheckout area ensuring club pick up orders filled
This position oversees assigned area responsibility handling claims returns zoning area arranging organizing merchandise identifying shrink damages organizing maintaining availability cartsflatbeds assisting members transporting items utilizing cart retrieval equipment following company policies procedures maintaining parking lot cleanliness.
- Aids management supervising associates assigned responsibilities.
- Communicates supports membership informing about membership types programs benefits current prospective members.
Job description
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