-
Bank of America Utica, United StatesClient Services Representative II- Utica, NY- 2nd Shift · Utica, New York · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and ...
-
Medical Surgical
3 weeks ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Med Surg RN for a great Travel nursing job in Utica, NY. · This Med Surg Travel nursing job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel Nursing Job including the Travel nurse salary: · Specialty: Med Surg RN · Travel ...
-
Outpatient Clinic
4 days ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Outpatient Clinic LVN/LPN for a great Travel lvn/lpn job in Utica, NY. · This Outpatient Clinic Travel lvn/lpn job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel LVN/LPN Job including the Travel assignment salary: · Spec ...
-
Outpatient Clinic
1 day ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Outpatient Clinic LVN/LPN for a great Travel lvn/lpn job in Utica, NY. · This Outpatient Clinic Travel lvn/lpn job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel LVN/LPN Job including the Travel assignment salary: · Spec ...
-
Licensed Practical Nurse
4 days ago
Upstate Caring Partners Utica, United States Full time*Pay $ $31.50 an hour* · The Licensed Practical Nurse (LPN) is responsible to provide daily nursing care, order medications, provide updates to the RN and Nurse Practitioners, train and orient AMAP's, schedule appointments, participate in agency activities and complete required d ...
-
Registered Nurse
3 days ago
Follow Frontier Inc Utica, NY, United States Temporary*Med-Surg RN 13-week contract *- *Utica, NY* · *Role: *RN (Registered Nurse) · *Specialty: *Medical Surgical (Med/Surg) · *Department:* Med Surg 7th Floor · *Location:* Utica, NY · *Common patient diagnosis:* CHF, COPD, Diabetes, Cellulitis, Abdominal Pain, Compression Fracture ...
-
Nuclear Medicine Technician
2 weeks ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Nuclear Med Tech Allied for a great Travel allied job in Utica, NY. · This Nuclear Med Tech Travel allied job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel Allied Job including the Travel assignment salary: · Specialty: ...
-
Medical Surgical
4 days ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Med Surg RN for a great Travel nursing job in Utica, NY. · This Med Surg Travel nursing job pays for 36 hours a week for 13 weeks. · Below are the details of this Travel Nursing Job including the Travel nurse salary: · Specialty: Med Surg RN · Travel ...
-
Travel Nurse
1 week ago
Meda Health Utica, United StatesMeda Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Utica, NY. Shift: 3x12 hr nights Start Date: 06/17/2024 Duration: 13 weeks Pay: $2638 / Week ER RN · Shift: 3x12 Nights, 13 Weeks · Location: Utica, NY · Start Date: 6/17 ...
-
Travel Nurse
1 week ago
Meda Health Utica, United StatesMeda Health is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Utica, NY. Shift: 3x12 hr days Start Date: 06/17/2024 Duration: 13 weeks Pay: $2683 / Week Step Down RN · Shift: 3x12 Days, 13 Weeks · Location: Utica, NY · Start Date: 6/1 ...
-
Travel Nurse
1 week ago
Meda Health Utica, United StatesMeda Health is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Utica, NY. Shift: 3x12 hr days Start Date: 06/17/2024 Duration: 13 weeks Pay: $2746 / Week ICU RN · Shift: 3x12 Days, 13 Weeks · Location: Utica, NY · Start Date: 6/1 ...
-
Travel Nurse
1 week ago
Meda Health Utica, United StatesMeda Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Utica, NY. Shift: 3x12 hr days Start Date: ASAP Duration: 13 weeks Pay: $2530 / Week ER RN Needed – 13 Weeks – NIGHT Shift Available (3x12s / 36 hours) · Weekly Gross $2,5 ...
-
Emergency Room
2 weeks ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Emergency Room RN for a great Travel nursing job in Utica, NY. · This Emergency Room Travel nursing job pays for 36 hours a week for 13 weeks. · Below are the details of this Travel Nursing Job including the Travel nurse salary: · Specialty: Emergency ...
-
PET Technologist
2 weeks ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel PET Technologist Allied for a great Travel allied job in Utica, NY. · This PET Technologist Travel allied job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel Allied Job including the Travel assignment salary: · Specialty: ...
-
Speech Language Pathologist
3 weeks ago
N2S Healthcare Staffing Solutions LLC Utica, United StatesTitle: Speech Language Pathologist · Location: Utica, NY · Duration: 13 weeks · Shift: Day 5x8s (8A-4:30P) 40 hours · Job Description: · Diagnosing, treating, and preventing speech, language, and swallowing disorders. · Creating treatment and therapy plans to suit the individuali ...
-
PET Technologist
1 week ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel PET Technologist Allied for a great Travel allied job in Utica, NY. · This PET Technologist Travel allied job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel Allied Job including the Travel assignment salary: · Specialty: ...
-
Medical Surgical Telemetry
2 weeks ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Med Surg Tele RN for a great Travel nursing job in Utica, NY. · This Med Surg Tele Travel nursing job pays for 36 hours a week for 13 weeks. · Below are the details of this Travel Nursing Job including the Travel nurse salary: · Specialty: Med Surg Te ...
-
Medical Surgical Telemetry
4 weeks ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Med Surg Tele RN for a great Travel nursing job in Utica, NY. · This Med Surg Tele Travel nursing job pays for 36 hours a week for 13 weeks. · Below are the details of this Travel Nursing Job including the Travel nurse salary: · Specialty: Med Surg Te ...
-
Step down
3 days ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel Step Down RN for a great Travel nursing job in Utica, NY. · This Step Down Travel nursing job pays for 36 hours a week for 13 weeks. · Below are the details of this Travel Nursing Job including the Travel nurse salary: · Specialty: Step Down RN · Trav ...
-
PET Technologist
2 weeks ago
Mohawk Valley Health System Utica, United States TravelWe are looking for a Travel PET Technologist Allied for a great Travel allied job in Utica, NY. · This PET Technologist Travel allied job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel Allied Job including the Travel assignment salary: · Specialty: ...
Client Services Representative II- Utica, NY- 2nd Shift - Bank of America
Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Job Description:
This role is responsible for the resolution of routine client requests by answering calls, chats or emails in an inbound contact center environment.
These individuals work in a fast paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience.
They provide seamless service delivery to answer client questions, resolve problems, provide appropriate account maintenance, and look for opportunities to deepen relationships through digital solutions.
A Client Services Representative (responsibilities):
Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
You re the kind of person that (required skills):
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives.
Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
Communicates effectively and confidently with all clients to make their financial lives better.
Has the ability to engage with clients begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
Is comfortable receiving ongoing performance feedback and coaching.Has the ability to learn and adapt to new information and technology platforms.
Has at least an intermediate level of proficiency with computers and current technology.
Has 1+ years of customer/client service experience, including experience handling difficult client situations.
You ll be more prepared if you have (desired skills): 1+ years of experience in the banking/financial industry.
1+ years of experience working in a client service capacity.
Skills Used in this Role:
Customer Service
Customer Focus
Active Listening
Multitasking
Critical Thinking
Oral Communication
Learning Agility
Time Management
Consumer Products and Solutions
Credit Risk
Shift:2nd shift (United States of America)
Hours Per Week: 40