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    Customer Service Specialist - Knoxville, United States - RemX The Workforce Experts

    RemX The Workforce Experts
    RemX The Workforce Experts Knoxville, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    RemX seeking Customer Service Representatives working for a Digital Insurance Payment Solutions company in Knoxville, TN.

    Pay: $17

    Location: Knoxville, TN. 37923

    Schedule: 8am-5pm | Monday - Friday

    Key Responsibilities:

    • Interface with a CRM-based software to update payment status
    • Escalate issues to team leads as soon as they are realized Make payments via web portal
    • Make payments via automated payment processing phone system
    • Maintain a positive, empathetic, and professional attitude toward potential customers at all times.
    • Reach out to potential customers through various channels.
    • Knowledgeable in our products and services.
    • Ensure daily performance goals are met.
    • Keep records of customer interactions, transactions, comments, and complaints.
    • Communicate and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the outbound sales process.
    • Ensure customer satisfaction and provide professional support.

    Required skills:

    Pleasant, calm demeanor on the phones

    Ability to speak confidently

    Excellent command of the spoken English language

    Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:

    When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

    We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Company Description

    The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r
    \r
    When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r
    \r
    We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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