Account Services Associate - Mahwah, United States - Insight Global

Description

Responsibilities:
Research and resolve shipping, customer placement, and order entry discrepancies, as well as, review financial impact incurred.

• Review and validate third-party return processing ensuring accuracy for Finance. Validate and resolve customer claims related to billing and promotions.
• Responsible for daily order to cash processes, including resolving daily EDI order issues to transmit customer orders into SAP and processing manual orders received via email/fax. Monitor orders in compliance with customer backorder policy
• Responsible for all SAP related requirements including but not limited to daily reports and discrepancy resolution.
• Inventory monitoring via customer web based portals.
• Participate in departmental staff meetings to keeping everyone informed of current issues.
• Timely and accurate responses to customer inquiries.
• Responsible for processing customer orders, communicating order status, pricing and shipment information.
• Create and maintain accurate customer information in master databases including updates
• Collect necessary documentation and licenses.
• Conference calls with key customers to discuss order status and activity.
• Monitor and maintain high customer service levels and OTIF scores
• Generate weekly backorder reports to distribute internally/externally per customer

Build and enhance business relationships with assigned accounts through managing special requirements, inventory updates, and information.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Leadership/Managerial Attributes

• Customer oriented: must recognize the importance of customer relationships.
• Organized and detail oriented
• Innovative
• Team player

Knowledge and Skills (Functional / Technical)

• BA/BS or equivalent work experience
• Two or more years of relevant pharmaceutical experience
• Customer Service experience strongly preferred
• Knowledge of pharmaceutical regulations.
• Good understanding of cGMP
• Excellent knowledge of Windows Excel
• Working knowledge of Microsoft Office including Word, Outlook, and PowerPoint.
• SAP experience preferred.
• Excellent written and oral communication skills.
• Ability to work independently, make sound decisions.
• Good mathematical skills.

Ability to multi-task.

• Ability to follow verbal and/or written instructions.
• Ability to work under pressure and meet deadlines.