- A. Follows infection control procedures and universal precautions as applicable to work at hand according to established policy.
- A. Assists in the orientation and development of personnel and students according to department needs and as directed.
- B. Assumes responsibility for professional self-development. Participates in inservices, educational programs, unit meetings (attend a minimum of 80% of unit meetings per year), and mandatory meetings.
- C. Communicates congenially and in a professional manner with co-workers, families and physicians.
- D. Performs other duties as assigned.
- 2.1. Communicates and cooperates with co-workers and director to contribute to a productive and harmonious work environment.
- 2.2. Assumes personal responsibility to complete all required competencies, certifications, annual HealthStream education and SQSS tasks within the assigned timeframes.
- A. Practices proper safety techniques in accordance with hospital and departmental safety policies and procedures, and state/federal regulations, including the Hazardous Drugs policy, related policies and SDSs (i.e. chemo, cytotoxics, some anesthetics).
- B. Keeps work area free of hazardous obstacles.
- C. Reports and appropriately documents all hazardous conditions, equipment or utility malfunctions/failures, and user errors affecting safety of self or others during shift when identified.
- A. Demonstrates understanding that patients, physicians, visitors and other hospital staff are customers, and consistently seeks to exceed customers expectations
- B. Demonstrates the mission of the hospital is met by demonstrating the Core Values:
- C. Has reviewed and complies with general hospital and departmental policies and procedures and applicable laws and regulations including CMS/OIG corporate compliance regulations.
- 4.1. Presents professional appearance and demeanor.
- A. Promotes and maintains confidentiality of information regarding patients, families, health care personnel and the facility.
- 5.1. Treats patients, families, public at large courteously, efficiently, and professionally to create the best possible first impression of the hospital and its clinic.
- A. Participates in hospital's quality, risk and utilization plan.
- 7.1. Retrieves past records for incoming patients and updates as necessary.
- 7.2. Matches and scans diagnostic testing results in patient's electronic medical record.
- 7.3. Takes telephone calls in courteous and professional manner, answers questions willingly, provides assistance as requested, and completes all necessary follow up.
- 7.4. Takes and refers messages as necessary.
- 7.5. Sorts, scans and appropriately distributes information coming in from physician offices, transcription, lab, history and physicals, etc. into the patient electronic medical record.
- 7.6. Collects payments, processes credit cards payments and prepares receipts for patients who make payments at clinic.
- 7.7. Appropriately refers patients with need for financial arrangements questions to the Billing/Coding Technician or HRMC collection staff.
- 7.8. Processes admissions to accurately obtain and record all information necessary for admission and reimbursement by responsible payer(s).
- 7.9. Obtains patient or patient's legal representative signature on required forms. Witnesses, date and signatures obtained as appropriate.
- 7.10. Collects, assembles, scans and verifies pre-admission and admission information to form a complete electronic record.
- 7.11. Arranges transport services for patient to appropriate hospital department.
- 7.12. Performs insurance verification and pre-certification of services.
- 7.13. Delivers daily bank deposit to HRMC cashier.
- 7.14. Schedules patient appointments using clinic scheduling software according to pre-defined guidelines.
- 7.15. Posts patient charges and adjustments accurately to the patient accounts.
clinic receptionist - Huron, United States - Huron Regional Medical Center
Description
STATEMENT OF PURPOSE:Receives, greets and directs patients, visitors and hospital personnel in a courteous manner. Interviews the patient/guardian to accurately obtain and appropriately record the information necessary to complete the admitting process in a courteous and efficient manner. Maintains electronic clinic medical records. Assists Billing/Coding Technician in posting patient charges and adjustments to patient accounts. Courteously answers and transfers incoming calls. Schedules patient appointments using clinic scheduling software according to pre-defined guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Surveillance, Prevention, and Control of Infection
2. Management of Human Resources
4. Leadership
Be Helpful - always help each other while caring for others.
Be Knowledgeable - knowledge applied thoughtfully to others.
As evidenced by positive feedback from customers, co-workers and supervisors.
7. Management of Information
QUALIFICATIONS:
A. High school graduate or GED equivalent. One or two years of college or business school preferred. One year of experience in a hospital or similar medical facility preferred.
B. Accurate typing skills equivalent to 40 wpm. Computer experience preferred.
C. Visual, auditory, and speech acuity requisite to verbal and written communication with staff, patients, families, physicians, and public.
WORKING CONDITIONS:
A. Work involves much personal contact and interaction with other staff, patients, families, physicians and the public.
B. Work is in a quiet clean, well-lighted, climate controlled environment. Minimal hazards under normal conditions.
C. Work requires finger/hand dexterity and eye/hand coordination.
D. Work involves sitting, standing, stooping, bending, pushing, pulling, reaching, and some moving about within the office and the hospital.
E. Work involves light (exerting/lifting up to 20 pounds occasionally, up to 10 pounds frequently, or a negligible amount constantly) to moderate (exerting/lifting up to 50 pounds occasionally, up to 20 pounds frequently and 10 pounds constantly) lifting in carrying medical records
F. Work may be repetitious and interruptions are frequent.