Senior Chargeback Specialist - Chicago, IL
2 weeks ago

Job summary
We love working at Reverb because we're making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs.Responsibilities
- Financial Loss Mitigation: Execute the end-to-end chargeback process with a relentless focus on maximizing recovery rates.
- BPO Coaching & Quality Assurance: Provide daily operational guidance and performance coaching to two TaskUs BPO agents.
- Operational Efficiency & Automation: Proactively identify strategic gaps and opportunities for automation and successful recovery within chargeback workflows.
Job description
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