Senior Chargeback Specialist - Chicago, IL

Only for registered members Chicago, IL, United States

2 weeks ago

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Job summary

We love working at Reverb because we're making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs.

Responsibilities

  • Financial Loss Mitigation: Execute the end-to-end chargeback process with a relentless focus on maximizing recovery rates.
  • BPO Coaching & Quality Assurance: Provide daily operational guidance and performance coaching to two TaskUs BPO agents.
  • Operational Efficiency & Automation: Proactively identify strategic gaps and opportunities for automation and successful recovery within chargeback workflows.

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