Senior Desktop Support Specialist - Mead, United States - LCG
Description
Job Details
Senior Desktop Support Specialist
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Job Title
Senior Desktop Support Specialist
Job Classification
Hourly
Job Type
full-time
Category
Service Delivery
Location
ROCKVILLE, MD 20852 US (Primary)
# of Hires Needed
1
Job Description
Summary:
Responsible for providing strong technical experience in providing technical solutions and support to hardware, software and operating systems in an inter-networked environment.
The enterprise operating environment includes heterogeneous desktop/laptop operating Windows OS, which encompasses desktop applications, browsers, printers, and telecommunications and video.
Essential Responsibilities:
Diagnose and remediate issues with Windows Infrastructure, as well as other Microsoft and third-party Windows business infrastructure applications (e.g. Windows 10)
Participate in the design, building, and installation of new systems and system upgrades both locally and at remote offices
Provide customer support including, but not limited to, systems administration for assigned servers, workstations or other devices, application support and hardware configuration
Monitor local system operations and investigate system issues
Manage desktop images for hot fixes and security patches
Provide LANDesk support
Support CM processes and procedures (DR reporting, audits)
Perform OS and network performance tuning
Support approved OS and software upgrades
Automate Desktop solutions and generate reports using VBS and PowerShell
Maintain user accounts and group assignments
Provide systems engineering and architecture support to ongoing infrastructure operations and projects to maintain highly efficient networks of shared computing resources and data.
Manage the HRSAs IBM BigFix service.Includes patching and software release distributions to workstations and potential servers using IBM BigFix; includes creating and testing packages prior to release.
Assess vulnerability & patch information from compliance scans for Microsoft Windows (any release) and determine application and production impacts. Experience with Apple OS and UNIX is a positive.Provides remediation services to infrastructure teams based on vulnerability & policy compliance scans.
Actively participates in project activities, strategic and tactical Patch and Configuration Management model development, and improvement of procedures and standards.
Assists in proactively developing patch and vulnerability management procedures and processes within the operations team and in conjunction with business and IT partners.
Identify and assess security deficiencies and provide recommendation regarding remediation.Ensure patch configuration is up to date ensuring compliance
Utilize tools to automate patch deployment, such as IBM BigFix
Responsible for patching assets in test and production environments while ensuring quality
Participate in Change Advisory Board and technical review meetings to discuss patching, vulnerability impacts and considerations
Negotiate, plan and manage patch activities
Deploy approved release packages and breakfix solutions in accordance with all enterprise architecture and configuration, change, and release management policies and procedures.
Develop and maintain small software tools and custom scripts, using PowerShell, Visual Basic, and Wise, to automate repetitive tasks and improve user access to self-service options.
Troubleshoot and resolve issues as required, and propose and implement changes aimed at continuous improvement.Troubleshooting skills in connectivity and migrations to MS O365, Outlook and cloud.
Cloud competency understanding of services and the complexity of the issues that arise in migrations and deployment to the cloud.
Required Experience:
Seven (7) to twelve (12) years of experience providing collaborative computing implementation, troubleshooting, and maintenance support.
Expert technical knowledge of desktop hardware.
Authoritative knowledge of current protocols, operating systems and standards Operate tools, components and peripheral accessories.
Software and hardware troubleshooting Windows 10 operation and troubleshooting Microsoft Office Products (such as MS O365, etc.)
Expert in scripting to update/manipulate desktop group policy objects, computer and account object values
Expert in operating Ivanti Landesk, IBM BigFix
Planning, organizing, facilitation and communications skills.
Function effectively in a team environment with both technical and non-technical team members.
Work effectively with minimal supervision.
Manage time efficiently, set priorities appropriately, Maintain professional demeanor under stress.
Operate within customer standard operating procedures.
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