Service Advisor - Anchorage, AK, United States - Mercedes-Benz of Anchorage

    Mercedes-Benz of Anchorage
    Mercedes-Benz of Anchorage Anchorage, AK, United States

    1 month ago

    Default job background
    Full time
    Description

    Related Fields:

    Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service As a Service Advisor, you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.

    You will directly impact whether we become our guest's favorite place to service their vehicle.


    What Winning Looks Like:

    Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.

    Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
    Greet customers promptly
    Meet with customers and review services owed from point of purchase of their vehicle
    Increase customer satisfaction by building relationships
    Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
    Monitor the progress of each vehicle throughout the day, and update customers frequently
    Increase profitability by maximizing sales and executing retail promotions
    Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
    Participate in the development and documentation of standard operating procedures as appropriate
    Explain all work completed to customers Skills Needed to Win: Ability to effectively manage time to meet and exceed targets
    A strong desire to succeed
    A team player who is focused on providing exemplary customer service
    Ability to work in a fast-paced work environment
    Strong organizational skills and detail-oriented
    High School Diploma or equivalent
    Accredited training in service advisor skills, customer satisfaction, and quality control
    Minimum 1-year automotive service advisor experience
    Basic automotive knowledge
    Positive attitude, high energy, friendliness

    Possess a valid in-state driver's license and an acceptable driving record About Us We were founded in 2014 by Jeff Swickard in Wilsonville, OR.

    Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.

    We have over 2,000 employees at 28 dealerships in 5 we are still growing
    We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
    We are a team. Everyone plays a role in our success.
    We are a hospitality company that happens to be in the automotive industry.


    Benefits of Working at Swickard:
    Ongoing training and support
    Opportunities for continued personal and professional growth
    We are an equal opportunity employer and value diversity and inclusion and belonging at our company.

    We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.


    Competitive benefits package:

    Insurance:
    medical, dental, vision, life, and pet insurance
    Optional disability coverage
    401k plan
    Paid Holidays

    PTO We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests.

    We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture.

    If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you To all recruitment agencies: Swickard does not accept agency resumes.

    Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5