Lead, (PT) Retail Shift Montecito Store - Montecito, CA, chevron_right - Los Angeles, United States - Tucci Learning Solutions

Description

• Drive company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and impeccable customer experience.
• Lead the selling process to ensure goals are met during shifts for all employees.
• Ability to foster a customer-focused selling culture. Models the service & sales experience.
• Provide individual & team performance feedback and recommendations to managers.
• Coach and elevate team performance at the moment to maximize team selling potential. Set clear goals and expectations with all associates on every shift.
• Support onboarding of new employees and continued training of selling the team.
• Be a brand ambassador; support community engagement, and local store marketing partnerships to increase brand visibility.
• Support order and inventory processes where applicable.
• Freeze stores: cutting, preparing, and serving product. Clean equipment and following proper food handling procedures.
• Heat stores: preparing hot beverages, following proper food handling procedures, and cleaning equipment.
• Effective management of third-party vendors.
• Enroll all customers in our Membership Program.
• Active & engaged product sampling throughout the day.
• Share customer feedback with a store manager regarding product requests, concerns, and suggestions.
• Perform opening and closing duties including the execution of bank deposits, receipt of shipment, and interpret/disseminate company directive when assigned as manager on duty. Maintain store appearance and cleanliness standards.
• Leads by example - reinforces company policy and ensures a safe & respectful work environment for all members.
• Utilize POS and related computer systems to ensure efficiency
• Other job-related duties as requested.
• Maintain sales floor coverage and follow posted schedules.

• Ability to build customer relationships and deliver exceptional service.
• Possess a relentless ability to achieve results.
• Ability to quickly adapt & embrace new procedures, processes, and shifts to priorities.
• Proven success in achieving goals through customer-centric selling.
• Excellent team player with the ability to lead & work independently.
• Strong verbal & written communication skills with proficiency in English.
• Keen understanding of sales principles and customer service practices.
• Previous retail, restaurant, or hospitality leadership experience preferred.
• Previous cash-handling and POS experience.
• Must have a valid Food Handler Card or applicable state required certification at the time of hire.

• Requires standing for long periods of time
• Requires working in variable temperatures at different times per day and season.