- Job Title: Lead Records Associate
- Location: Boston, MA 02109
- Schedule: Monday - Friday | 8:00 AM - 5:00 PM
- Pay Rate: $28.85 per hour
- Evaluate current active records systems for compliance by conducting inventories and reviewing information retrieval needs
- Coordinate information creation, receipt, storage, retrieval, and disposition
- Ensure the security and preservation of records within records centers and inactive storage
- Apply retention schedules to inactive records in accordance with firm policies and regulatory requirements
- Prepare new files in accordance with records system guidelines
- Respond to verbal, telephone, written, and email inquiries regarding records requests in a timely and efficient manner
- Monitor and actively listen to customer inquiries to provide accurate information and prompt assistance
- Collaborate with departments on special information research and retrieval projects
- Maintain excellence in customer service and a strong commitment to supporting client needs
- Perform other duties as assigned
- Proven experience in records management and document control
- Required proficiency with Iron Mountain systems and Aderant software
- Strong understanding of records retention policies and lifecycle management
- Excellent organizational skills and attention to detail
- Ability to work independently and manage multiple priorities
- Strong written and verbal communication skills
- Professional demeanor with a client-focused approach
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Lead Records Associate - Boston - Jobscience
Description
We are seeking a highly experienced and detail-oriented Lead Records Associate to join our team in Boston, MA. This position is ideal for a seasoned records professional who can independently manage records operations and perform at a lead level. Please note: this role does not include direct supervisory responsibilities. The "Lead" designation reflects the level of expertise and performance expected in executing job duties.
The Lead Records Associate will be responsible for maintaining data, records, and files necessary to provide exceptional service to an assigned client team or department. This role plays a critical part in the implementation and management of document control and records management processes throughout the entire information lifecycle, including both physical and electronic records.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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