Per Diem - Lakewood, United States - University of California

Description

Updated: Apr 18, 2024

Location: Lakewood

Job Type:

Department: 3 West - Med/Surg-LAK

I. Job Summary:

Provides basic patient care under the supervision of the RN team member.

II. Technical and Job Specific Skill:

1. Telephone Skills - must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.

2. Policy/Procedures - Is aware of and follows all hospital and department policies and procedures.

3. Teamwork - Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests.

4. Productivity - Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.

5. Basic Patient Care:

a. Performs basic nursing tasks providing for patient's physical hygiene,

including bathing, hair care, bowel care, oral care, and measures vital signs, including pain level.

b. Reacts appropriately in an emergency.

c. Takes precautions against infections following Standard Precautions and appropriate isolation techniques.

d. Utilizes proper positioning techniques to maintain patient's body alignment and prevent complications.

e. Is able to meet the age specific needs of patients as directed by the team leader.

f. Assists in meeting the nutrition and hydration needs of the patients.

g. Assists in the healing and prevention of skin lesions.

h. Collects specimens as requested.

i. Is aware of the functional status of the patient (i.e., knows transfer techniques, total hip precautions).

j. Meets the care needs of the patient and family, including age specific requirements and cultural and religious needs.

6. Communicates:

a. Answers call lights promptly.

b. Keeps clinical manager/staff nurse informed of any problems.

c. Documents appropriately.

d. Promptly reports changes in patient signs and symptoms to staff nurse. Reports unusual occurrences (i.e., patient injuries or falls).

7. Information Management:

a. Utilizes information systems promptly and efficiently (i.e., Omninotes, diet list computer, page system).

b. Promptly notifies appropriate staff of patient discharge or transfer.

8. Equipment:

a. Safely and correctly utilizes patient care equipment (i.e., bed and chair alarm, Hoyer lift, mattress overlay, scales, Horizon Pump, CPM, etc.).

b. Stocks unit.

c. Orders supplies.

9. Unit Involvement:

a. Attends 50% of staff meetings.

b. Has knowledge of unit goals and expectations.

c. Follows hospital policies and procedures.

d. Refers to supervisor, charge nurse, or team leader when unfamiliar situations arise.

e. Attends all mandatory courses as designated.

f. Demonstrates responsibility for self development by participating in learning activities to obtain skills to meet gaps as identified in collaboration with supervisor.

g. Participates in Process Improvement activities as appropriate.

h. Orients new staff members to unit.

10. Patient Rights:

a. Upholds all patient rights.

b. Treats all patients, families, and co-workers in a polite and respectful manner.

c. Reports immediately any issues where patient rights might be compromised to supervisor, charge nurse, or team leader.

11. Performs any and all duties and responsibilities that may be assigned.

III. Customer Service, Key Success Factors, and Performance/Process Improvement

A. Customer Service - Target 100 Standards of excellence

1. Attitude * Smile Always speak positively about the facility and others * Be polite at all times, rudeness is unacceptable * Show concern and interest * Apologize for problems and inconveniences

2. Keep it Simple

Be clear in your communications, both oral and written

Provide the appropriate information upon request

Document thoroughly and legibly in a timely manner

Avoid unnecessary delays

Follow-up on issues to ensure closure in a timely manner

3. Sense of Ownership

Take charge of, and accept the responsibility and accountability of your position

Commit to and live the values of our Hospital: Courtesy, Appreciation, Respect, Empowerment

Identify and focus on meeting our customer's needs

Think, say, and do: "It is my job"

Plan your work and work your plans

Get involved and stay informed

4. Awareness

Listen carefully to what others say

Be cognizant of your environment and address issues/concerns as they appear

Be prepared for emergent situations

Be aware that what you say and how you say it makes a difference to patients, physicians, and fellow employees

5. Commitment to our Colleagues

Work as a team player

Treat one another with courtesy and respect

Welcome new employees and help them to be successful members of our team

Be approachable

Recognize and support the expertise of others

Exceed others' expectations

6. Ambassadorship * Promptly welcome all customers in a friendly manner * Introduce yourself with a warm smile and make eye contact * Address others appropriately and call customers by their name, when possible * Be an ambassador and introduce your colleagues to customers in a prompt and pleasant manner * Smile Always represent the facility in a positive manner

7. Pride

Let your positive attitude exhibit your pride in being a member of the LRMC team

Take pride in all that you do to provide care for others

Enjoy your successes and the successes of others

Celebrate our WINS, proudly

8. Hospitality

Make people feel welcomed

Embrace diversity

Strive to eliminate language barriers by seeking out appropriate translators

Promote good communication and understanding to facilitate a comfortable and healing environment

Offer help. do not wait to be asked

Treat each individual as if he/she is the most important person in our facility

Meet the customer's immediate needs, or find the proper person to do so

9. Privacy and Confidentiality

Respect our customers' and colleagues' privacy by not discussing it in public places

Communicate with our customers' families and significant others with discretion

Maintain patients' modesty and dignity by providing appropriate privacy

Knock on doors before entering a room and utilize gowns, robes, blankets and privacy curtains to maintain an

environment of privacy

Keep patients' records and information confidential

Respect others by not entertaining gossip