Check-in Representative - Stillwater

Only for registered members Stillwater, United States

3 days ago

$35,000 - $55,000 (USD) per year

Job · Description Stillwater Medical Group Position Name: · Check In Representative Department: · Patient Access Job Code: · Reports To: · Access Supervisor Status: · Non-exempt Date Written or Revised: 1/12/22 · Approved By: · Business Office and · Access Manager Position Sco ...

Job description

Job

Description Stillwater Medical Group Position Name:

Check In Representative Department:

Patient Access Job Code:

Reports To:

Access Supervisor Status:
Non-exempt Date Written or Revised: 1/12/22

Approved By:
Business Office and

Access Manager Position Scope:
This position is a vital point of contact for a patient entering SMG Clinics.

This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned.

This position is expected to support the mission, goals and objectives of the Stillwater Medical Group.

Qualifications Education:
High school diploma or equivalent Skills required: Excellent customer service skills. Ability to interact positively with people from various cultures and backgrounds. Must successfully complete all training programs during introductory period.

Experience required:
Two years in a position interacting with the public using telephones. Excellent verbal communication skills. Demonstrated ability to function with multiple priorities and interruptions.

Experience preferred:

Two years of experience as a medical receptionist Two years of experience in a customer service position Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.

One year of customer service experience either via telephone or in-person within the last five years Experience working with medical insurance in a professional setting Computer proficiency: Keyboarding skills Knowledge in Microsoft Word, Excel, e-mail and internet products.

One year of experience using data look-up and data entry functions on a PC based computer system.

Essential Functions:
Effectiveness Factors Customer Service and Teamwork Clinic Reception Duties Check in/Check out process Physical Factors Duties & Responsibilities:

Function:
Effectiveness Factors Maintains confidentiality by handling confidential material in a responsible and discrete manner. Exhibits professional conduct in interactions with patients, other staff and outside vendors. Problem solves effectively by using sound judgment and taking appropriate action.

Communicates effectively by:

sharing information that others need being direct, honest and constructive listening and asking if not understanding Takes responsibility to maintain and enhance job related competence by: Identifying problems in work area and seeking solutions utilizing appropriate resources at all times.

Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings. Maintains knowledge of SMG operations, policies and procedures through participation in training, department meetings, and in-services.

Manages time effectively by:

Arriving for work on time Adhering to break times Completing work within scheduled time Assisting others when time is available Making calm sensible decisions under various work situations Follows all safety precautions, procedures and guidelines as defined by SMG policy.

Function:
Customer Service and Teamwork Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers' needs.

Care for each person as he/she would like to be cared for by:

Putting the patient first at every opportunity Listening to understand each patient Showing concern for each patient Acting individually and with others to meet each patient's needs Evaluates work and determines if further steps are needed to meet patient needs.

Demonstrates an attitude of concern, compassion and respect when dealing with patients. Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy.

Represents SMG in a positive way with all customers both on the phone and in person and ser es as a role model for other employees.

Functions as part of the team by:
Assisting in the orientation and training of new employees.

Maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlined in the job description.

Using a multidisciplinary approach. Working together as an organization, not only as individuals or departments.

Function:
Check In Process Daily collection of clinic co-pays and completion of all necessary paperwork. Ensure daily deposits for clinic. Accurate and timely completion of clinic specific paperwork. Provides customer-centered service. Provides telephone coverage using multiple line phone system. Performs patient advocacy functions and arranges for other need of the patient. Maintains neat appearance of waiting room.

Function:
Registration/Appointment Scheduling Identifies various medical insurance plans and is capable of accurately entering data.

Ability to provide accurate, efficient and timely appointment scheduling at the time of check-out Responsible for accurate, efficient, and timely registration of patients by interviewing and utilizing available resources when needed.

Function:
Physical Factors These are the physical abilities required to perform the essential function of this position.

If physical activity is required, circle how often it is done:
Occasionally: 25% or less of a workers time Frequently: More than 25% and up to 75% of a worker's time Continuously: 75% or more of a workers time
Standing O
Sitting C
Walking O
Bending F
Stooping F
Twisting F
Reaching F
Crouching F
Crawling O
Kneeling O
Climbing O
Handling (touching or manipulating) F

Repetitive motion of:
Fingers C Wrist C Arm/shoulder C Leg O Foot O
Pinching F
Lifting under 10lbs C Lifting 10-20 lbs O Lifting 21-50 lbs O Lifting over 50lbs O
Carrying under 10lbs C Carrying 10-20 lbs O Carrying 21-50 O Carrying over 50 lbs O
Pushing under 10 lbs O Pushing 10-20 lbs O Pushing 21-50 lbs O Pushing over 50 lbs O
Pulling under 10 lbs O Pulling 10-20 lbs O Pulling 21-50 lbs O Pulling over 50 lbs O Occupational Exposure to

Hazardous Materials:
This position performs tasks that could involve potential exposure to: * blood * body fluids * tissues * infectious diseases * hazardous chemicals Machines, Equipment and

Work Aids:

Equipment and work aids: PC Telephone Copy machine Fax machine JOB DESCRIPTION ACKNOWLEDGEMENT/RECEIPT I hereby acknowledge receipt of the Check In Representative job description.

I agree, as specified in the description, to comply with the duties, specifications and expectations.

I also acknowledge that these duties, specifications and expectations may be changed, interpreted, withdrawn, or added to by the management of the Stillwater Medical Group at any time at management's sole option and without prior notice to me.

I understand that my employment with the Stillwater Medical Group is not for any fixed period of time.

Job description

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