Salesforce Administrator - Lansing, MI
17 hours ago
Job description
BS&A JOB DESCRIPTION
Salesforce Administrator
About the Position
The Senior Salesforce Administrator is responsible for the configuration, administration, and optimization of BS&A's Salesforce ecosystem (e.g., Sales Cloud, Revenue Cloud (Salesforce CPQ & Salesforce Billing), Service Cloud, Experience Cloud, Professional Services PSA and Financial Cloud). This role centers on secure, reliable operations: user and permission management, org configuration, high-quality data, and robust automation via Salesforce Flows. The Admin partners closely with Finance, IT, Customer Success, and Business Operations to deliver new functionality, enable reporting, and execute releases in coordination with our Salesforce Developer and integration teams.
Position Qualifications
Education
- Overall recommendation on whether any such requirements "should" be managed with Salesforce or not.
- If "yes", what is the proper way to design and build the requirement taking advantage first of out of the box objects & features and second if customization is required, how to best leverage native workflow tools like Salesforce Flows, and third, if necessary, how to customize with Apex.
- Salesforce administration & automation: Expert with Flows (record-triggered, scheduled, subflows, invocables) and approvals; confident configuring objects/fields/page layouts/record types across Sales, Service, Experience; familiarity with CPQ & Billing guardrails.
- Security & access management: Deep command of profiles, permission sets/PSGs, roles, sharing rules, FLS, and SSO; enforces least-privilege and maintains auditability.
- Data quality & reporting: Owns validations, dedupe, imports/exports (Data Loader/Import Wizard); builds stakeholder-ready reports/dashboards and supports BI handoffs (Snowflake/Tableau/Power BI).
- Release & environments: Plans sandbox strategy and refresh cadence; promotes config via DevOps Center/Change Sets; coordinates UAT, cutover/rollback, and release notes.
- Integrations (admin perspective): Validates field mappings and connected apps; monitors jobs and logs with clear escalation; basic SOQL for verification; partners with developers on API/webhook/iPaaS changes.
- Support, documentation & collaboration: Triages incidents/requests to SLA; authors or partners on SOPs/runbooks/user guides; delivers targeted training; translates business needs into maintainable configurations and communicates trade-offs clearly.
- Prior to hiring, BS&A requires that all candidates pass a background review.
- Salesforce Clouds (Sales, Service, Experience), CPQ & Billing fundamentals, data model, and security model.
- Of all Salesforce Clouds noted, must have excellent working knowledge is that of Salesforce Revenue Cloud (CPQ and Billing) including excellent working knowledge of:
- Product Modeling
- Price Book modeling & Price Rules
- Quote Output Template construction including Omni-Studio and/or Conga Composer Integration
- Order Orchestration with knowledge of Salesforce "Advanced Order Mgmt." module
- Salesforce Billing including billing schedules, invoice construction and presentation.
- Usage Based Billing including knowledge of usage object and how to meter usage.
- Best practices for Flows, approvals, validation rules, duplicate prevention, and change management.
- Reporting/dashboards and analytics enablement; basic data warehousing concepts for handoffs.
- Integration touchpoints and field mapping across common enterprise systems. Skill in
- Designing robust Flows (subflows, invocables, error handling) and scalable declarative solutions.
- Administering users/permissions and implementing secure sharing models.
- Building useful reports/dashboards and running data quality operations (imports, mass updates, dedupe).
- Executing releases across environments, coordinating UAT, and following documented cutover/rollback checklists.
- Structured troubleshooting using logs/debug tools; clear written documentation and training.
- Translate business requirements into clean, maintainable configurations; make pragmatic config vs. code recommendations.
- Prioritize and deliver multiple requests in a fast-paced environment with attention to detail and SLAs.
- Collaborate effectively with Finance/CS/Ops and partner closely with Developers and integration teams.
- Communicate clearly to non-technical stakeholders and drive user adoption.
- Primarily Indoors office environment
- Rarely outdoors, in temperatures above 90 degrees or below 40 degrees
- Standard working hours with potential for extended hours during project peaks or audit periods.
Ability to
Working Conditions
Supervision
Reports to VP IT & Security
Skills and Competencies
Other requirements
Knowledge, Skills, and Abilities
Knowledge of
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