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- Tues-Sat 12p-8:30p
- Mon-Tues, Fri-Sat 10:30a-9p
- Respond to incoming calls and place outbound calls as directed while maintaining current client information and escalating priority issues as appropriate.
- Document all information in accordance with the standard operating procedures (SOP).
- Stay current with relevant guidelines and policies including, but not limited to, the health insurance portability and accountability act (HIPAA).
- Ensure compliance with all company procedures and guidelines; including, but not limited to, the code of business conduct and ethics.
- Stay current with the relevant guidelines and policies for medical billing.
- Conducts themselves in a professional manner in all interactions with employees of Exact Sciences, patients, providers, and other clients.
- Excellent verbal and written communication skills and the ability to work in a team environment.
- Ability to interact and build strong professional relationships with customers and peers at all levels of the organization.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company's Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to work nights and/or weekends and overtime, as needed.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to consistently demonstrate an understanding of key concepts and technical skills necessary to perform the role. Progress and proficiency will be evaluated through: active participation, workflow practice, role play activities, asynchronous learning modules, and assessments which will measure comprehension and successful application of training curriculum.
- 2+ years of customer service experience.
- Authorization to work in the United States without sponsorship.
- High School Diploma or General Education Diploma (GED).
- Experience in inbound and outbound contact center in the healthcare industry. #LI-KB1
Customer Care Associate - Madison, United States - Exact Sciences
Description
Position Overview
The Customer Care Associate provides world-class service to health care providers, patients, and public. This role will primarily receive inbound calls and place outbound calls to the health care providers, patients, and other clients.
*Shift Details*
Essential Duties
Include, but are not limited to, the following:
Minimum Qualifications
Preferred Qualifications
Salary Range:
$35, $56,000.00The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.