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Saint Charles

    Service BDC Manager - St Charles, United States - McGrath Honda-St. Charles

    McGrath Honda-St. Charles
    McGrath Honda-St. Charles St Charles, United States

    2 hours ago

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    Description

    Our company is looking for a Service BDC Manager to join our team.

    Responsibilities:

    • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
    • Answer customer inquiries and calls when necessary
    • Manage all incoming and outgoing phone calls and emails;
    • Maintain daily, weekly, and monthly sales forecasts;
    • Work closely with executive and department managers to develop appointment setting strategies;
    • Handle our customer contacts through CRM, service, follow-up and lead generations;
    • Schedule service appointments and reschedule no-show customers;
    • Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals
    • Learn to overcome objections and thrive within sales situations;
    • Answer customer internet inquires by both email and phone;
    • Manage day-to-day business of the business development center;
    Requirements:
    • Competitive and self-motivated attitude that thrives on goals;
    • Team player with positive energy and an eagerness to improve;
    • Previous management experience preferred;
    • Automotive industry experience preferred;
    • Ready to waste no time on learning new product in's and out's, eager to improve;
    • Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;
    • Outgoing personality, ability to influence customers to schedule appointments;
    • Strong computer knowledge;
    • Phenomenal communication skills with customers and team members;
    • Experience in previous automotive dealerships, with 5 years' experience specifically with BDC/internet;
    • Extremely customer service oriented;
    • Must have strong computer skills;
    • Enthusiastic personality;
    • Must be Dependable and Reliable.
    Job Type: Full-time

    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    Schedule:
    • 8 hour shift
    • Monday to Friday
    • Weekend availability
    Supplemental pay types:
    • Bonus pay
    • Commission pay
    Experience:
    • Customer service: 1 year (Preferred)
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