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Monticello

    Host / Hostess - Good Friends - Monticello, United States - Resorts World Catskills

    Resorts World Catskills
    Resorts World Catskills Monticello, United States

    4 weeks ago

    Default job background
    Full time
    Description
    Essential Functions
  • Greets and seats customers.
  • Supplies guests with information on services available on property.
  • Answers phone calls and directs them appropriately.
  • Accurately makes and cancels reservations.
  • Effectively maintains wait and quote times.
  • Takes orders over the phone, ensures all items are in a bag and ready for the guests.
  • May handle cash transactions at the host stand.
  • Accommodates any special needs of guests, i.e., boosters, highchairs, etc.
    Performs other tasks as assigned.

    Core Competencies

  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
  • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success
  • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
  • Demonstrates the courage and initiative to present new ideas and perspective to create positive results
  • Exhibits respectful consideration of viewpoints, situations and others
  • Puts the guest at the forefront of every decision

    Essential Functions

  • Strong interpersonal and communication skills required
  • Strong organizational skills and attention to detail required
  • Exhibit teamwork
  • Ability to work in a fast-paced environment
  • Ability to multi-task

    Knowledge/Work Experience

  • Must be 18 years or older
  • High school diploma or G.E.D preferred
  • Experience in customer service or hospitality preferred
  • Previous experience in gourmet or fine-dining preferred
  • Must have a NYS Food Handlers Permit
    Source: Hospitality Online
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